Claims Handler

Behind every claim is a person having a stressful week. The best claims handlers never forget that, and never let the paperwork slip either.

Job Overview

Our UK-based client is hiring a Claims Handler to manage claims from first notification through to settlement. This is a full-time, fully remote position for a South African professional who combines empathy on the phone with precision on the file. You will own a caseload end-to-end, keeping every claim moving and every customer informed.

About Our Client

Our client is a respected UK business operating in the insurance sector, known for treating customers fairly when it matters most. Their volumes are growing and they want handlers who protect both the customer experience and the accuracy of every decision. You will receive thorough training on their systems, products and processes.

Key Responsibilities

- Register new claims promptly and gather the information needed to assess them properly

- Manage a caseload end-to-end, progressing each claim daily and preventing backlogs

- Communicate with customers, suppliers and third parties clearly and professionally

- Assess claims against policy terms, escalating complex or suspicious cases appropriately

- Keep records complete and compliant, with every decision documented and defensible

- Meet service standards for response times, accuracy and customer satisfaction

What You Will Be Doing Day-to-Day

Your day is a steady rhythm of casework: reviewing new notifications, requesting documents, updating customers before they need to ask, and moving claims toward fair, timely outcomes. You will make judgement calls within clear guidelines, ask for help early on the tricky ones, and take real care with the details, because in claims the details are the job. Regular team check-ins keep you supported and never working in isolation.

If you are a diligent, people-aware professional based in South Africa looking for a stable, long-term remote career with a UK employer, this role offers exactly that.

- 2+ years' experience in claims handling, insurance administration or a similar regulated environment

- Excellent written and spoken English with a calm, professional telephone manner

- Confident with tech tools: case management systems, spreadsheets and document handling

- Proven reliability: stable fibre internet, backup power for load shedding, and a private home office

- Strong attention to detail with accurate, compliant record-keeping

- Sound judgement, discretion and the ability to manage a busy caseload without dropping threads

Full-time remote position working for a UK-based employer. Competitive salary paid in ZAR. Long-term stable role. Supportive team environment. Direct access to founder-led business.