JOB DETAILS

Outlets Supervisor

CompanyEldorado Hotel & Spa
LocationSanta Fe
Work ModeOn Site
PostedAugust 9, 2026
About The Company
In every great city, there's one premier hotel. Here, just off the historic plaza, is the newly renovated Eldorado Hotel & Spa. A landmark at the very heart of "The City Different."​ The captivating choice for a wonderfully special stay. This 219 room hotel is designed after New Mexico's famous Pueblo Revival Style. The decor features handcrafted southwest furniture and art, romantic balconies, kiva fireplaces and more! The Eldorado Hotel & Spa has high speed internet and 47"​ flat screen TVs. There is also concierge services for every possible wish. The Eldorado Hotel & Spa is also an ideal setting for meetings, incentives, social events and weddings. It is ideal for groups and events, with 23,000 square feet of meeting space, including the newly built Eldorado Grand Ballroom with 7,000 sq.ft. for impressive gatherings, the brand new CAVA Santa Fe Lounge with live entertainment and the new, elegant La Capilla de Oro chapel and venue.
About the Role

Description

About Heritage Hotels & Resorts


Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you are an organized leader with strong operational instincts and a passion for building efficient systems, we invite you to grow with us.


Why This Role Matters


The Outlets Supervisor helps bring exceptional dining and event experiences to life across Solymar, CAVA and Banquets by leading Front of House teams, supporting smooth daily operations and ensuring every guest receives warm, attentive and memorable service.


What You’ll Do

  • Support the Food & Beverage Manager and Banquet Manager in leading daily Front of House operations across Solymar, CAVA and Banquets.
  • Lead and support Hosts, Servers, Bartenders, Bussers and Food Runners throughout service.
  • Maintain smooth service flow and appropriate Front of House staffing levels.
  • Assist with scheduling, training, coaching and performance of Front of House team members.
  • Oversee service execution and coordinate with culinary and support teams.
  • Resolve guest concerns with professionalism and a strong focus on service recovery.
  • Maintain company standards for cleanliness, food safety, sanitation and responsible alcohol service.

Why You’ll Love Working With Us

  • Competitive pay and comprehensive benefits including a 25% match for 401k!
  • Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
  • Complimentary meals during scheduled shifts!
  • Free employee parking!
  • Supportive team culture with opportunities for growth and advancement!
  • A workplace rooted in New Mexico pride and community values!

Requirements

  • One to two years of Front of House restaurant, bar, banquet or hospitality supervisory experience preferred.
  • Strong leadership, communication, multitasking and guest service skills.
  • Knowledge of restaurant Point of Sale (POS) systems.
  • Current New Mexico Food Handler and Alcohol Server Certifications.
Key Skills
LeadershipCommunicationMultitaskingGuest servicePoint of sale systemsStaff schedulingTrainingPerformance managementService recoveryFood safetySanitationResponsible alcohol service
Categories
HospitalityFood & BeverageManagement & LeadershipCustomer Service & Support
Benefits
401k with 25% matchEmployee discountsComplimentary mealsFree employee parkingProfessional development
Job Information
📋Core Responsibilities
The Outlets Supervisor leads front-of-house teams across multiple dining and banquet venues to ensure smooth daily operations. They are responsible for staff management, service execution, and maintaining high standards for guest satisfaction and safety.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
75
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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