FOH Crew | Front of House

Be the energy guests remember.

We’re opening new NALA stores in Dubai, and we’re looking for warm, switched-on and genuinely passionate people to join our Front of House team.

At NALA, hospitality starts the moment a guest walks through the door. You are the welcome, the energy, the coffee champion, the queue guardian and the person who makes sure every interaction feels effortless.

You’ll be one of the first faces our guests see and one of the last impressions they take with them — so how you make people feel matters just as much as what you do.

Your Mission

Put the guest first. Always.

Every decision, every interaction and every shift starts with the guest experience. We’re looking for people who notice the details, take pride in doing things properly and understand that great hospitality is often found in the smallest moments.

You’ll be fully cross-trained across the store, with the expectation that every team member is confident and signed off across both Front and Back of House. At NALA, we work as one team — no single lanes, no single points of failure.

What You’ll Be Responsible For

Guest Experience

• Welcome every guest within five seconds with genuine eye contact and a warm, human greeting.

• Get to know our regulars and remember their names and preferences.

• Stay present and attentive — never looking down at a screen when a guest is approaching.

• Make every interaction feel personal, generous and considered.

Orders & Service

• Take orders accurately and clearly, repeating every order before payment.

• Offer one natural and relevant add-on with each order.

• Explain clearly where guests should wait and collect their orders.

• Write down complex orders rather than relying on memory.

• Know the menu, products, pricing and allergens well enough to answer guests confidently.

Till & Payments

• Take ownership of your till and payment process.

• Obtain Supervisor approval for every no-sale.

• Reconcile the cash drawer before the end of your shift.

• Offer receipts automatically and record tender types correctly.

• Flag any payment discrepancies or anomalies immediately.

Coffee & Drinks

• Prepare every drink exactly to NALA specification.

• Aim to hand off drinks within 90 seconds.

• Check presentation, foam, temperature, lid and sleeve before every handoff.

• Keep the coffee station clean and organised throughout the shift.

• Clean the coffee station every 10 minutes.

• If something doesn’t look right, remake it before the guest has to ask.

Floor & Store Standards

• Reset tables within two minutes of a guest leaving.

• Walk the dining areas every 30 minutes to check cleanliness and presentation.

• Keep floors dry, clear and safe.

• Keep counters clear and presentable.

• Ensure retail shelves and grab-and-go displays are stocked, faced and beautifully presented.

• Use quieter moments to reface displays and keep the store looking its best.

Dubai Standards & Compliance

Food safety and compliance are non-negotiable.

You will be required to:

• Hold a valid Occupational Health Card and recognised food hygiene certification.

• Follow the Dubai Municipality Food Code and all applicable food safety regulations.

• Maintain all required in-house and food certifications.

• Provide accurate allergen information to guests.

• Apply VAT-inclusive pricing correctly on every order.

• Understand and respect the cultural nuances of serving guests in the UAE.

• Maintain high standards of uniform and personal presentation at all times.

What We’re Looking For

We’re looking for people who are:

• Naturally warm, welcoming and guest-focused.

• Energetic and positive, even when the store is busy.

• Detail-oriented and proud of their work.

• Comfortable working at pace without compromising quality.

• Confident communicating with different kinds of guests.

• Curious and willing to learn every part of the store.

• Team players who are happy to step in wherever they’re needed.

• Reliable, accountable and committed to doing things properly.

• Passionate about coffee, food, hospitality and creating great experiences.

Most importantly, you understand that hospitality is about how you make people feel.

Why NALA?

NALA is part of a culture built around beautiful food, beautiful environments and engaging service. At the heart of the way we work are attention to detail, generosity, teamwork, leadership, excellence, delivery, quality, sustainability and innovation.

We believe every person on the team has a part to play in creating an experience guests want to return to.

This is an opportunity to join NALA at an exciting moment as we open new stores in Dubai — helping us build the team, culture and guest experience from the very beginning.

If you care about people, take pride in the details and want to be part of something growing, we’d love to meet you.

Join us at NALA.