Claims Agent

• Contract: Permanent - 37.5 hours per week
• Location: Bristol  - Castlemead BS1 3AG
• Days of Work: Monday to Friday 
• Hours of Work: Typically between 08:00 and 17:30
• Hybrid working

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly  £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

As our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not. You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met.

Key responsibilities of this role include: 

• To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
• To validate returned claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
• Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
• Complete ad hoc tasks in relation to the above when appropriate

About You

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the
• ‘extra mile’ to exceed customer expectations
• Ability to work as a team player and on your own initiative
• Excellent administration skills with the ability to use Microsoft Office / Google programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.