Teller

Description

Our Mission:

To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role

- The teller position is one that has primary contact with GPO’s membership and plays a vital role in ensuring our members receive quality service. As a teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions. 

Teller scheduling is Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm.

As a Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.

Requirements

Teller Responsibilities

- Engage with members to guarantee a positive experience and develop strong member relationships.

- Look for opportunities to refer products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.

- Complete transactions accurately to ensure a balanced drawer daily.

- Greet members as they enter the building to create a welcoming and aware environment.

- Perform transactions in a professional manner to build member confidence and trust.

- Resolve service issues and answer member questions or refer members to another employee as appropriate to guarantee member satisfaction and retention.

- Maintain the ATM and night depository as directed by the teller supervisor.

- Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.

- Perform other duties as requested to ensure an efficient and smooth teller line.

Teller Expectations

- Bring positivity and enthusiasm to work every day.

- Adapt a work ethic that is aligned with GPO’s mission and keeps our member service at the forefront.

- Hold yourself accountable for the promises you make and the actions you take.

- Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge.

- Effectively communicate with fellow employees, teller supervisor and branch management while maintaining a professional and courteous demeanor.

- Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information.

- Help create a positive image of your branch by playing an active role in your branch community.

Teller Qualifications

- Determined and motivated individual with a positive attitude.

- Ability to work in a team setting as well as take on projects as an individual.

- A high-school diploma or a GED.

- A minimum 6 months of cash-handling experience.

- Willingness to promote credit union products and services.

Teller Physical Demands

- Must be able to stand for extended periods of time with regularity. 

- Must be able to lift bags of coin and cash drawers with regularity in excess of 10 pounds. 

- Must be able to manually count cash with dexterity on a regular basis. 

- Occasionally must be able to stoop, bend, twist, pickup items, etc. 

- Must be able to visually assess the authenticity of presented items with regularity.

- Must be able to speak with clarity and listen effectively on a regular basis. 

Decision Making

- To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures. 

Financial Responsibilities

- To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed. 

Communication

- Must keep the teller supervisor and branch manager informed regarding key issues and respect the chain of command when issues arise. 

- Must effectively communicate within the branch to ensure the flow of ideas and information. 

Equipment Used

- Must be able to operate a 10-key calculator and possess keyboarding skills. 

- Must be proficient in various data processing programs. 

- Must be able to maintain and troubleshoot automated teller machines and coin machines. 

Work Environment

- Branch environment

- Must promote a positive, friendly and courteous environment. 

GPO’s Benefits Package Includes:

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

Actual compensation rate will be determined based on relevant experience.