JOB DETAILS
Service Advisor
CompanyFury Motors
LocationOak Park Heights
Work ModeOn Site
PostedAugust 11, 2026
About The Company
Fury Motors was founded in 1963 by Red Leonard. He and his sons, Tom and Jim, carry on the tradition of providing unparalleled service and buying experience in a warm, family-friendly environment by a team dedicated to excellence.
Fury Motors received Chrysler's highest award for Sales, Service, and Parts performance: the Walter P. Chrysler Award. The dealership was one of only 44 in the country to receive this honor.
About the Role
Description
Service Advisor
About the Role
The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process.
Essential Functions / Key Responsibilities
- Greet customers and document vehicle concerns.
- Create repair orders and estimate repairs.
- Communicate technician findings and recommend services.
- Obtain approvals and maintain clear communication with customers.
- Handle phone calls, scheduling, and appointment management.
- Review MPI results with customers.
- Coordinate with Parts and Technicians on repair timelines.
- Close repair orders and review final invoices.
- Support warranty documentation as needed.
- Maintain CSI expectations and follow-up processes.
Additional Responsibilities
Assist with customer transportation and rental arrangements.
Requirements
Qualifications
- 1–2 years service advisor experience preferred.
- Strong customer service and communication skills.
- Ability to learn DMS and scheduling systems.
- Automotive knowledge preferred.
Work Environment
Service drive and office environment.
Physical Requirements
- Standing for long periods
- Customer interaction throughout the day
Schedule
Full-time; includes Saturdays.
KPIs
- CSI Scores
- RO Accuracy
- Sales per RO
- Follow-Up Completion
Compensation
- $48,000–$180,000+/yr (based on experience and performance)
Key Skills
Customer serviceCommunicationRepair estimationDMS systemsSchedulingAutomotive knowledgeRepair order managementWarranty documentationCSI managementMPI results reviewTechnical coordination
Categories
Customer Service & SupportTradesSalesAdministrative
Job Information
📋Core Responsibilities
The Service Advisor acts as the primary liaison between customers and the service department, managing repair orders and estimates. They are responsible for communicating technician findings, coordinating repair timelines, and ensuring a positive customer experience.
📋Job Type
full time
💰Salary Range
$48,000 - $180,000
📊Experience Level
0-2
💼Company Size
153
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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