Coordinator Admissions & Customer Service

Employment Type: Permanent Full Time

Location: North Adelaide

There to care. Here for good. 

An exciting opportunity exists to join Helping Hand’s Admissions & Customer Service team as a Coordinator, Admissions & Customer Service, where you’ll play an important role in helping customers and their families navigate their aged care journey.

Here at Helping Hand, we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.

Join us as a Admissions & Customer Services Co-ordinator and shape your future and ours.

Based at our North Adelaide office, the Coordinator, Admissions & Customer Service will provide exceptional customer service to people exploring residential respite care with Helping Hand.

You’ll be a key point of contact for prospective residents, their families and representatives, providing timely, empathetic and professional support throughout the admissions process. Working closely with our residential homes and a range of internal and external stakeholders, you’ll help ensure customers are matched with appropriate respite options and experience a smooth and positive journey.

This is a varied role where your ability to build relationships, manage competing priorities and find practical solutions will make a genuine difference to our customers.

You’ll also make an impact by:

• Responding to new enquiries and referrals, providing clear and supportive guidance about residential respite options.

• Coordinating planned and urgent respite admissions, ensuring documentation, contracts and customer records are accurate and completed within required timeframes.

• Building strong relationships with customers, families, residential teams, clinicians and external referral partners.

• Supporting residential occupancy targets by identifying suitable respite placements based on customer needs and requirements.

• Contributing to continuous improvement of admissions processes and systems to enhance the customer experience and support compliance.

What you’ll bring

To succeed in this role, you will have:

• Demonstrated experience in a customer service role where building strong relationships and providing high-quality service is central to your success.

• Excellent verbal and written communication skills, with the ability to communicate professionally and empathetically with a diverse range of customers and stakeholders.

• Strong organisation, time management and prioritisation skills, with the ability to manage competing priorities and meet deadlines.

• A high level of integrity, professionalism and discretion when working with confidential and sensitive information.

• A collaborative approach, with the ability to work effectively across teams and take initiative to find solutions.

• Valid NDIS Worker Screening clearance or be willing to obtain one.

You’ll stand out from the crowd if you have some of the following:

• Experience in aged care, health, medical, finance or legal environments.

• An understanding of the aged care sector, residential respite or the admissions process.

• Experience working with customer management, admissions or other centralised service systems.

• Experience building relationships with referral partners, health professionals or other external stakeholders.

• A genuine interest in helping people navigate important decisions and access the right care and support.

Please click the link below to view the position description:

Coordinator, Admissions & Customer Service

Why Helping Hand?

We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too

We truly care about how you are. Here are some of the things we hope you’ll love about working with us:

We are who you are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

We are where you are

As our Admissions & Customer Services Co-ordinator you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program

Are you ready to lend a Helping Hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact: careers@helpinghand.org.au

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

 Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.