JOB DETAILS

Partnership Support Officer

CompanyCermati.com
LocationSpecial capital Region of Jakarta
Work ModeOn Site
PostedAugust 11, 2026
About The Company
Cermati Fintech Group (CFG) is a fast growing financial technology company group established in April 2015. We're on a mission to build a more inclusive financial future by making financial products more accessible to people across Indonesia. Our businesses span a wide range of services including financial product aggregation, financing, cash loans, insurance brokerage, as well as mutual fund and bond investments. We launched our first product, Cermati, a financial services aggregator, in 2015. Since then, we've expanded rapidly with the introduction of Indodana (cash loan platform) in 2017, Cermati Protect (insurance brokerage) and Cermati Invest (investment platform) in 2019. In 2024, we introduced a new financing service through Indodana Finance, and rebranded our cash loan platform to Indodana Fintech further strengthening our ecosystem of digital financial solutions. 🔗 Learn more about us at https://cermati.group/
About the Role

Job Description

  • Inputting data and archiving documents

  • Handling correspondence (emails, letters, phone calls) with employee loan customers

  • Handling Troubleshooting issues related to employee loan products and assisting in providing solutions to HR partners/customers

  • Collaborating with other internal divisions such as product, engineering, legal, and others to meet the needs of HR partners/customers

  • Assisting in the preparation of reports or office documents

  • Guiding HR partners in filling out employee loan data templates

  • Following up on documents with relevant internal or external parties (HR partners/customers)

  • Organizing the data room containing employee loan documents

  • Assisting with other administrative tasks as needed by the team or supervisor

Qualifications

  • Minimum Bachelor Degree from reputable universities with a minimum GPA of 3.0.

  • Minimum of 2 years of work experience

  • Proficient in English (written and spoken)

  • Proficient in Microsoft Office (Word, Excel, PowerPoint)

  • Strong attention to detail

Key Skills
Data entryArchivingCorrespondenceTroubleshootingCustomer serviceReport preparationAdministrative tasksMicrosoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft PowerPointEnglish proficiencyAttention to detail
Categories
AdministrativeFinance & AccountingHuman ResourcesCustomer Service & Support
Job Information
📋Core Responsibilities
The Partnership Support Officer will manage administrative tasks, including data entry, document archiving, and handling correspondence for employee loan products. They will also collaborate with internal teams to resolve issues and assist HR partners with loan data templates.
📋Job Type
contract
📊Experience Level
2-5
💼Company Size
528
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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