Concierge

Description

Job Title: Concierge 

Reports to: Concierge Service Manager 

FLSA Status: Non-Exempt

Position Scope: The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.

ABOUT US: Evolve Senior Living was founded on the premise of change. We believe the senior living industry needs to change to appropriately address the needs of tomorrow’s work force and residents. Evolve represents the notion of continuous improvement in our delivery of services for the elderly, providing a safe and dependable environment for our team members and commitment to leading the discussion on change within the senior living sector. 

ABOUT YOU: A compassionate team member who seeks an opportunity to do what you love, while touching the lives of those people we have the honor to care for and serve. An entrepreneurial spirit who is excited and motivated by the prospect of change and continuously improving the services we provide. 

RESPONSIBILITIES:

• Supports the mission, core values and goals of the organization, upholding and promoting company culture and vision. 
• Completes all hours of state mandated continuing education each year.
• Promotes and displays a spirit of teamwork in performance of daily duties through cooperative interactions with co-workers and other departments.
• Supports a positive and professional image through actions and dress.
• Promotes the property in a positive manner and effectively communicates the organization’s values to residents, visitors, co-workers, and the community.
• Greet visitors seeking information about the property. 
• Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. 
• Direct visitors to appropriate office or resident apartment. 
• Responsible for assisting residents, family members, and guests with general requests. Responsible for arranging tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour. 
• Answers telephones, record, and channel information. 
• Displays knowledge of the services and programs and other pertinent information regarding the property. 
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations. 
• Administers required medial screening. 
• Processing incoming mail. Sort property mail and distribute mail to mailboxes. 
• Maintains reception area in a neat and orderly fashion. Ensure that the reception desk and lobby have current property literature on display. 
• Ensure that the lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available. 
• Performs clerical duties for property staff as directed by supervisor. 
• Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor. Communicates any observed or suspected resident change of condition to a supervisory immediately. 
• Maintains a safe work environment for all staff, residents, and guests, following established safety standards. Encourages teamwork through cooperative interactions with co-workers and other departments. 
• Performs other duties consistent with the position as assigned.

Requirements

QUALIFICATIONS:

• High school diploma or equivalent preferred. 
• Able to read, write, and understand the English language, and be able to follow written or oral instructions. 
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations. 
• Able to deal professionally with personnel, residents, family members, visitors, and the public.  
• Knowledge of administrative practices, processes, and guidelines. 
• Experience using computer software (Microsoft). 
• Have patience, professionalism, cheerful disposition, and enthusiasm, and be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.

PHYSICAL QUALIFICATIONS:

• Walk/Stand/Sitting – must be able to continuously perform duties that incorporate walking, standing, or sitting.
• Environment Condition – must be able to perform work both inside and outside.
• Lift - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Carry - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Push - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.