Membership Operations Intern

Description

JOB SUMMARY:

The Membership department is dedicated to providing world-class service and delivering unique experiences and benefits to Utah Jazz, Utah Mammoth, and Delta Center event patrons. The Membership Operations Intern should expect to assist in furthering the mission of the department and learn aspects of sports and event management, hospitality, relationship management, and service strategies.

The Membership Operations Intern should expect to work primarily at the team offices in Sandy during office hours. At Delta center for Jazz games and Utah Mammoth games, and in addition at events as assigned. Specific assignments will be determined by the intern’s direct supervisor at the time of hire. Expected hours will range from 25-27 hours per week, not exceeding 29 hours per week. The internship begins September 7th, 2026, and runs through the end of the 2026/27 Utah Jazz and Utah Mammoth Seasons.

DUTIES & RESPONSIBILITIES:

• Support the Senior Operations Manager with planning and executing events, gifting programs, and ongoing team initiatives.
• Assist with day-of-event operations including setup, guest flow, ticket scanning, troubleshooting issues, and post-event breakdown.
• Help track and organize inventory for gifting, event supplies, and team materials, including receiving shipments, restocking, and preparing items for distribution.
• Assist with internal team needs such as preparing materials, assembling gift packages, printing signage, and coordinating logistics across departments.
• Contribute to project timelines and checklists by updating task status, flagging issues, and communicating progress to the Senior Operations Manager.
• Support the creation and maintenance of basic documentation (run-of-show, packing lists, post-event notes) to improve consistency and efficiency.
• Provide on-site support during events by greeting guests, answering questions, and directing attendees in a courteous and professional manner.
• Present yourself in a confident and professional manner in both appearance and communication, representing the organization’s brand and values.
• Maintain a positive, enthusiastic, and team-oriented attitude that is friendly and contagious to those around you, even in fast-paced or high-pressure situations.
• Assist the SEG Membership team and other internal partners with operational and administrative tasks as needed.
• Perform other duties as assigned to support the overall success of events, gifting, and team initiatives.

QUALIFICATIONS:

• Strong interpersonal skills with excellent oral and written communication.
• Proficient in Google Workspace, including Google Docs and Google Sheets.
• Strong attention to detail and enthusiasm about working in a sports-related field.
• Self-starter who is also comfortable with learning and collaborating in a dynamic team environment.
• Primary work location will be the SEG team offices located at the South Town Mall and at Delta Center.
• Physical requirements of the job may include lifting approximately 30 pounds and standing/walking for long periods of time.

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate, and assess.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to lift 20 lbs.

The Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic

protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and SEG reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.