Customer Support Tech I
Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology — powering the innovation behind smartphones, computers, TVs, and other devices people use every day. Our success is built on quality, collaboration, and the dedication of our people. Join us and be part of a company recognized worldwide for cutting-edge technology, exceptional service, and strong customer partnerships.
Position Summary: The Customer Support Technician independently manages customer orders, ensuring accuracy, timeliness, and strong communication throughout the order lifecycle. This role serves as a primary point of contact for customers, delivering updates, addressing issues, coordinating internally to resolve discrepancies, and ensuring a positive customer experience in alignment with Photronics’ standards. The position requires strong organizational skills, the ability to multitask effectively, and sound judgment when balancing competing priorities
This is an on-site position, and we are not open to remote candidates at this time.
Essential Duties & Responsibilities
Respond to customer inquiries regarding orders, products, and delivery status in a professional, timely manner.
Enter, review, update and maintain customer orders within MaskTrac with ensuring accuracy and completeness.
Review customer orders for discrepancies and coordinate with Production and Engineering teams to resolve issues.
Maintain accurate customer records and follow established company policies, procedures, and quality standards.
Collaborate with Sales, Planning, Manufacturing, Shipping, and other internal team to support customer requirements and order fulfillment.
Escalate non-routine customer concerns or order issues to the appropriate team members.
Perform additional responsibilities as assigned.
Qualifications
Knowledge, Skills & Abilities
Basic computer proficiency
Strong attention to detail and accuracy
Effective verbal and written communication skills
Strong organizational and time management skills
Basic analytical and problem-solving skills
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Adaptability and willingness to learn new systems and processes
Experience
0–2 years of experience in customer service.
Technical or semiconductor industry experience strongly preferred.
Education
High School Diploma, GED, or equivalent work experience.
As a condition of your employment, you may be required to apply for and maintain a U.S. Department of Defense (DoD) Secret Security Clearance or other government-issued security credential, as determined by the Company.
Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members’ disabilities and religious beliefs or practices.
Agency Notice: Photronics does not accept unsolicited resumes or outreach from search firms or employment agencies. Please, no phone calls or emails to any employee regarding this opening. Resumes submitted outside of our approved agency engagement process will be considered the sole property of Photronics, and no fees will be paid if such candidates are hired. Only agencies with a valid agreement in place with Photronics and assigned to this role may submit candidates.
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