Concessions Box Server

POSITION SUMMARY

As a Concession Box Server at Keeneland Hospitality, you are responsible for providing prompt, professional, and courteous beverage service to guests in one of the most prestigious and fast-paced hospitality environments in Kentucky. You help create a memorable experience by delivering high standards of service in line with Keeneland’s tradition of excellence.

KEY RESPONSIBILITIES

• Provide exceptional service with warmth, professionalism, and efficiency in accordance with Keeneland Hospitality standards.
• Welcome and engage guests with genuine hospitality, maintaining a polished and positive demeanor throughout their experience.
• Offer knowledgeable recommendations. Take accurate orders, input them into the POS system, and coordinate seamlessly with bar teams.
• Ensure timely delivery and proper presentation of all menu items; anticipate and respond promptly to guest needs and preferences.
• Knowledge regarding menu, Keeneland history, ability to offer direction to guest and walk them through service procedures.
• Maintain clean service areas before, during, and after service.
• Adhere strictly to all health, safety, and sanitation guidelines, including responsible alcohol service.
• Uphold the Keeneland culture by fostering a spirit of collaboration, respect, and high standards among teammates.

QUALIFICATIONS AND REQUIREMENTS: 

• Previous serving experience is highly preferred.
• Demonstrated commitment to customer service excellence and attention to detail.
• Comfortable working long hours on your feet in a fast-paced, team-oriented setting.
• Excellent communication, multitasking, and problem-solving skills.
• Ability to remain calm and composed during high-volume periods, while delivering gracious service.
• Must be at least 18 years of age.
• Food handler certification and alcohol server training (or willingness to obtain) required.
• Flexible availability including weekends, holidays, and early mornings during live race meets and specialevents

LICENSING REQUIREMENTS: 

• A valid Fayette County Food Handler’s License is required for all food and beverage staff. Must be obtained prior to the first scheduled shift.
• A Kentucky Horse Racing Commission license is required for all track workers. This license will be provided to you on behalf of Keeneland upon hire