JOB DETAILS

Customer Experience Representative

CompanyBethel Farms
LocationArcadia
Work ModeOn Site
PostedAugust 12, 2026
About The Company
Bethel Farms has been “growing” since 1958, and has blossomed to become one of Florida’s leading agriculture companies; producing citrus, sod and grass plugs.
About the Role

Description


Bethel Farms is a family-owned company with over 4,500 acres of turfgrass production in Florida.


Our mission is simple: "Honoring God, growing better everyday."


We are committed to excellence, innovation, teamwork, and delivering exceptional products and service.


We’re passionate about providing premium-quality turfgrass and creating outstanding retail experiences for our customers. We are seeking a friendly, dependable, and customer-focused Customer Experience Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service through phone, email, and other communication channels.


We offer a supportive team environment with competitive pay, 401k, paid time off, paid holidays, flexible scheduling, growth opportunities, and insurance (medical, dental, vision, short and long-term disability).


  

Essential Duties and Responsibilities

  • Provide outstanding customer service while building positive relationships with customers.
  • Respond to customer inquiries via phone, email, and other communication channels 
  • Process orders, returns, exchanges, and other customer requests accurately.
  • Research and resolve customer concerns, escalating issues when appropriate.
  • Collaborate with other departments to ensure prompt resolution of customer needs.
  • Meet individual and team performance goals for quality, productivity, and response times.
  • Stay knowledgeable about company products, services, policies, and procedures.
  • Maintain accurate customer records and documentation.
  • Support and maintain a professional, team environment.


Requirements

  •  Previous customer service experience required.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Comfortable using computers and learning new software systems.
  • Strong attention to detail and organizational skills.
  • Positive attitude, reliability, and a team-oriented mindset.


Preferred Skills

  • Experience with customer relationship management (CRM) or ticketing software.
  • Ability to remain calm and professional while handling challenging customer interactions.
  • Intermediate experience with Excel helpful.


Key Skills
Customer serviceCommunication skillsProblem-solvingConflict resolutionMultitaskingComputer literacyAttention to detailOrganizational skillsCRM softwareTicketing softwareExcelOrder processing
Categories
Customer Service & SupportAgricultureRetailAdministrative
Benefits
401kPaid time offPaid holidaysMedical insuranceDental insuranceVision insuranceShort-term disabilityLong-term disability
Job Information
📋Core Responsibilities
The Customer Experience Representative serves as the primary point of contact for customers, managing inquiries via phone and email while processing orders and returns. They are responsible for resolving customer concerns and collaborating with internal departments to ensure high-quality service standards.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
64
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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