JOB DETAILS

After Sales Technical Support

CompanyXLT Ovens
LocationWichita
Work ModeOn Site
PostedAugust 12, 2026
About The Company
XLT Ovens is a leading innovator in the food equipment industry, specializing in the design and manufacturing of high-performance impingement conveyor ovens. With a legacy spanning over two decades, we have established ourselves as a trusted partner for pizzerias, restaurants, and foodservice establishments worldwide. Our commitment to excellence is evident in every aspect of our business. From cutting-edge engineering and state-of-the-art manufacturing processes to unparalleled customer support, XLT Ovens is dedicated to delivering superior quality, reliability, and performance. Driven by a passion for culinary perfection, our team of skilled engineers and industry experts collaborate to develop ovens that redefine efficiency and consistency. We take pride in equipping our customers with technologically advanced solutions that empower them to elevate their culinary offerings and streamline their operations. At XLT Ovens, innovation is at the heart of what we do. We continually push the boundaries of oven technology, introducing features that enhance cooking precision, energy efficiency, and menu versatility. With a global footprint, we serve diverse culinary markets and ensure that our ovens meet the unique demands of various cuisines and cooking styles. As a company deeply rooted in customer-centric values, we prioritize forging lasting partnerships with our clients. Our commitment to customer success extends beyond the sale, as we provide comprehensive training, responsive 24 / 7 / 365 technical support, and ongoing service to ensure optimal oven performance. Experience the future of cooking technology with XLT Ovens. Join us on a journey of culinary excellence where innovation meets tradition, and exceptional taste is the ultimate destination.
About the Role

Description

This is primarily an in-office technical support role, focused on helping Customers by phone and email. After Sales Technicians troubleshoot product and service issues, document solutions, and work closely with internal teams to ensure a positive Customer experience. While the role is mainly office-based, it also offers occasional hands-on opportunities such as supporting installations, training, and trade shows.


Primary Responsibilities:

  • Abide by the company’s Quality Management System
  • Prioritize customer satisfaction and maintain compliance with statutory and regulatory requirements
  • Protect the company’s assets, reputation, goodwill, and marketplace stature at all costs

Essential Functions:

This position will perform the below listed duties consistently, accurately, timely, safely, and at the lowest feasible cost:

  • Listen to Customers patiently and maintain professionalism under pressure.
  • Resolve problems quickly and escalate when necessary.
  • Suggest improvements to troubleshooting guides and processes.
  • Solve service issues and enter orders for service parts (warranty/parts sales).
  • Coordinate with Team Members to find solutions.
  • Create accurate reports and maintain product databases.
  • Provide feedback and industry insights to Marketing and R&D.
  • Maintain all tools, equipment, and workspaces.
  • Observe safety rules and promote a safe work environment.
  • Perform all other duties as assigned by the President.

The above statements are intended to describe the essential responsibilities of persons assigned to this role. They are not intended as an exhaustive list of all duties, responsibilities, and requirements. 

Key Skills
Technical supportTroubleshootingCustomer serviceData entryReportingCommunicationProblem solvingQuality management systemProduct database managementOrder processing
Categories
Customer Service & SupportTechnologyManufacturing
Job Information
📋Core Responsibilities
The technician will provide technical support to customers via phone and email while documenting solutions and troubleshooting product issues. They will also coordinate with internal teams, maintain product databases, and assist with installations or training as needed.
📋Job Type
full time
💰Salary Range
$50,000 - $60,000
📊Experience Level
0-2
💼Company Size
53
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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