Part-Time Hotel Reservations Agent

Description

Join Our Team!

We are looking for a Part-Time Reservations Agent who shares our passion for excellence and is enthusiastic about creating an exceptional service experience for our guests. Our Reservations Agent will be a dynamic team member who provides the highest level of service in an efficient, courteous, and professional manner. The Reservations Agent will report directly to the Hotel Reservations Manager.

 Employment Type: Part-Time 

Requirements

General Responsibilities

• Capture sales from incoming reservation calls and coordinate all details of each reservation.
• Run appropriate reports to ensure each guest's reservation is set up correctly.
• Provide prompt, friendly, and professional service to incoming guests.
• Comply with Westlake Village Inn standards for sales and marketing while working harmoniously and professionally with co-workers and the planning committee.
• Maintain general knowledge of the hotel, services, and promotions in order to effectively answer guest inquiries.
• Respond to guest inquiries via email.
• Assist with inputting social room blocks into the PMS and correspond with inquiries via email.
• Assist with room tours for social room blocks.
• Assist the Front Desk with incoming calls as needed.

 Desired Skills and Experience

• 1½ years of hotel experience required.
• 2 years of customer service experience preferred.
• Excellent English communication skills, both verbal and written.
• Friendly, professional, and outgoing personality.
• Effective time management and organizational skills.
• Must be computer literate, with knowledge of Microsoft Word and Excel.
• Strong telephone and customer service skills.
• Excellent verbal and written communication skills.
• Must be available to work all shifts, including weekends + holidays.

 Benefits

• Employee discount.

Schedule

• 4–8 hour shifts.
• Weekend availability required + holidays.

Education

• High school diploma or equivalent preferred.

Experience

• Hotel experience: 1 year preferred.
• Reservations experience: 1 year preferred (not required).
• Receptionist experience: 1 year preferred (not required).

Equal Employment Opportunity 

The Westlake Village Inn & Spa is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, sex, gender identity, gender expression, sexual orientation, age, disability, religion, pregnancy, genetic information, protected veteran status, or any other legally protected characteristic under federal, state, or local laws. 

* Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. This job description is not intended to be a complete list of all responsibilities, duties, or skills required and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.