Collections & Recovery Officer

Fixed term contract

Your function: 

As Collections & Recoveries Officer, you will liaise with internal departments and external partners during the collection and recovery process. You will be responsible for adequate and timely collection of outstanding customer payments, in order to minimize costs, optimize returns whilst sustaining customer satisfaction.

Day to day: 

•  Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.

• Communicate with debtors by telephone and in writing to solve arrears

• Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.

• Make payment agreements, determine plan of approach and ensure conditional payments. Legal action is initiated if necessary.

• Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems.

• Administer and maintain overview of own portfolio and ratings and escalate cases to the relevant internal departments (Recovery, Specialties, Non-Flow, Sales).

All members enjoy: 

• Two working days per year volunteering for a local charity.

• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

• Flexible hours with possibility to work from home

• Career development opportunities: online learning, member development programs.

• Click this link for an overview of all the benefits in your region.

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”

Your profile: 

• Strong ability to effectively communicate with internal and external customers.

• Excellent written and verbal communication skills.

• Ability to organize and prioritize work to assist the C&R team in meeting daily, weekly and annual objectives.

• Consultative approach to working with all stakeholders – team player

• Ability to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly. 

• Strong ability to share business and risk knowledge with other DLL members, in order to build a culture of risk management balanced with commercial objectives.

Choose wellbeing: 

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. 

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other members

• Health – Manage mental, emotional, and physical health 

• Finance – Provide learning opportunities to help members achieve personal financial health

• Lifestyle – Maintain balance between work and life priorities

Settling in: 

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

• The selection process may involve an assessment

• Applications via email will not be reviewed. Please apply online via our career website

• DLL’s referral program applies

• For more information, you can contact Indie Bayliss our Talent Acquisition Partner on indie.bayliss@dllgroup.com 

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.