JOB DETAILS

Telephone Operator

CompanyAccorHotel
LocationDoha
Work ModeOn Site
PostedAugust 13, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Telephone Operator and build your career with us.

    Job Description

     

    • Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.
    • Receive each guest call in a professional and friendly manner.
    • Achieve Quality Audit result of 95% and above through consistent documented trainings.
    • Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
    • Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.
    • Check Hotel situation, occupancy, functions, groups, VIPs.
    • Show fullest cooperation and respect within the team and other departments
    • Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
    • Builds mutual trust, respect, and cooperation among team members.
    • Maintain effective communication with all related department to ensure smooth service delivery.
    • Handle every query in a polite and courteous manner and exceed guest expectations.
    • Ensure guests are greeted by name upon calling as per Rixos Standards.
    • Maintain an up-to-date knowledge of the hotel and local services.
    • Telephone lists are continually updated.
    • Complete management's long distance call vouchers and record them on the traffic sheet.
    • Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
    • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls 

    Qualifications

    • 2–5 years of experience 
    • Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
    • Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.

    Additional Information

      1.  
    • Be aware at all times of the management schedules and contact details.
    • Monitor the long distance call logs, faxes and messages.
    • Co-ordinate communication within the hotel in the event of emergency.
    • Attend training classes as per schedule
    • Show fullest cooperation and respect within the team and other departments
    • Be aware of the daily activities and has product knowledge of all the hotel facilities
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Customer ServiceCommunication SkillsSwitchboard OperationConflict ResolutionHospitality ManagementInterpersonal SkillsProblem SolvingAttention To DetailTime ManagementProfessionalism
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    The Telephone Operator is responsible for managing guest calls, resolving complaints, and ensuring efficient communication across all hotel departments. They must maintain accurate records, handle wake-up calls, and uphold Rixos hospitality standards at all times.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    101256
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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