Credentialing Specialist

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

• Integrity First: We uphold the highest ethical standards in everything we do.

• Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.

• Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.

• Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.

• Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

The Credentialing Specialist supports Manager’s and company’s mission by ensuring the quality and accuracy of the department’s work. Uses internet and other resources to perform Primary Source Verification of licenses and credentials of applicants on behalf of clients. Reports information in accordance with the Fair Credit Reporting Act (FCRA), state and federal law, and company guidelines. 

The candidate must be willing to HYRBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule. 

Responsibilities  

• Review and release leads to clients using knowledge of FCRA, other applicable regulations, client matrices, and Cisive policy. Review disclosures if applicable and apply advanced FCRA knowledge. 

• Utilize keen sense of detail to ensure lead reporting is consistent and accurate.  Ensure lead notes are clear, concise and without error. 

• At the discretion of management, actively participate in the dispute process by performing work or depending upon complexity. 

• Note missing requirements in the internal case notes if any documents are missing. 

• Demonstrate leadership capabilities by serving as subject matter experts to team members and internal business partners and offering guidance to peers as needed. 

• Ensure processes meet applicable Federal guidelines and requirements. 

• Assist with the training of support level positions within the department by exhibiting patience, clarity of information, and serving as a mentor throughout the training period. 

• Review work produced by vendors and support team to ensure accuracy. Provide guidance to remedy performance-related errors by sharing knowledge and constructively providing guidance to avoid repeated mistakes. 

• Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies. 

• Provide courteous service to candidates; provide thorough explanation of documents needed for case. 

• Proactively address inventory levels on a daily basis through coordination and communication with leadership.     

Requirements

• Bachelor’s Degree in Criminal Justice preferred. 

• Minimum 2-3 years prior experience in a similar role requiring strong analytical and detail-oriented performance. 

• Advanced knowledge of FCRA. 

• Excellent computer skills – MS Word, Excel and Internet. 

• Must have strong time management skills, the ability to multi-task and work at a fast pace. 

• Excellent attention to detail. 

• Strong written and verbal communication skills 

• Ability to partner effectively with a variety of business partners. 

• Receptive to coaching and feedback, focusing on self-development. 

• Ability to work overtime when necessary.