Patient Contact Center Representative

Description

General Summary:

The: Patient Contact Center Representative will be responsible for the scheduling of appointments for all Waccamaw Dermatology patients. The Patient Contact Center Representative is responsible for answering inbound calls, scheduling patients for appointments, as well as responding to messages in our online application and always providing professionalism and service excellence.

Principal Duties and Responsibilities

• Answers phones, schedule and confirm patient appointments, and register patient demographic and insurance information.
• Ability to schedule for a wide variety of physicians/providers with multiple variations of scheduling needs.
• Ability to verify all insurance detail
• Ability to multi-task and work in a fast-paced environment
• Completes requests by always greeting all patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.
• Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
• Ability to deescalate dissatisfied patients and offering patient assistance and support as needed
• Secures information by completing all necessary actions required within the assigned system and established procedures. Contributes to team effort by accomplishing all related tasks as needed.
• Provides superior customer service excellence at all times.
• Remains flexible on behalf of the position and the team
• Ability to interact both positively and professionally through multiple departments within the practice.
• Ability to work both independently as well as within a team environment.
• All other duties as assigned

Education and Experience Requirements:

• High School diploma, or equivalent, required.
• 1-2 years call center or customer service experience required
•  Excellent communication and organizational skills
• Typing Skills: Average 40 WPM

Working Conditions:

• Intermittent physical activity including walking, standing, sitting, etc..
• Schedule based on operational need
• May be required to work extended periods of time using a computer screen
• On-Site Presence Required (*unless otherwise approved)
• Competitive Salary Range: (commensurate with experience)
• Hours: TBD based upon department needs between the hours of 7:30am-5:30pm as assigned  (Must be available Monday-Friday from 7:30am-5:30pm. Four-day work week will be assigned with the day off rotating every 90 days.)