Case Manager

Description

About Primary Health Solutions

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence 

Case Manager School Based Summary

This is a full time, 40 hours per week (12 month), clinical position under the supervision of the Program Manager. The principal responsibilities of this position are to provide community psychiatric support treatment intervention to youth and families who have multiple service needs. This includes developing mutual working treatment plans and assisting clients in reaching treatment plan goals. The Youth Community Psychiatric Support Specialist will demonstrate time management skills, ability to work independently out in the community, and the ability to work in a larger team. This person is responsible for the clinical record and collaboration with other providers to provide comprehensive and client-focused care.

A Day in the Life

· Establish rapport with youth and families and assess overall treatment needs by identifying strengths that will assist the youth in reaching treatment goals. The CPS is responsible for attempting to make initial contact with any new client within 48 hours (two business days) of assignment. 

· Meet with youth and families, face to face, and provide mental health interventions that will assist clients in reaching their overall treatment goals. Face to face contact should occur at a minimum one time per month. 

· Coordinate the ongoing assessment of needs of clients and families served and monitoring systems and self-management of symptoms that might interfere with a person achieving their highest level of functioning. 

· Provide and assist in crisis intervention to client in acute distress. 

· Educate and assist youth and families in learning how to access and utilize community resources, and assist in linkage to those resources to meet the overall needs of the youth and family. 

· Meet productivity or contracted billable services per fiscal year. 

· Maintain equivalent documentation standards and clinical contact that matches agency and program best practice and with understanding of specific contract needs.

· Monitor overall service delivery and advocate for youth and families with other services from other service providers.

· Progress notes are to be completed at time of service. Achieve an annual average of at least 90% on initial score of clinical record review.

· Educate the client and family members about mental illness, symptoms and medication monitoring.

· Assist and empower youth and families toward self-sufficiency in accordance with the Recovery Model and development of natural social supports. 

· Ability to document best efforts to re-engage clients before termination and collaborate in cases of all transfers and referrals. Completes terminations for all clients who have been inactive for periods not to exceed requirements indicated in the Clinical Records Manual. 

· Enhance interpersonal and community coping skills, through individual and family interventions included adapting to home, school and work environments. 

· Assist youth and family in accessing all available entitlements and resources to meet the emotional and/or physical needs of the child.

· Administer Client Satisfaction Surveys to all primary cases, annually.

· Maintain and completes all required documentation in the Integrated Clinical record as indicated and meets all required timelines for completion of documentation. 

· Demonstrate familiarity with agency’s computer system

· Participate in and is on time for all mandatory staff meetings, case review, treatment meetings and supervision.

· Maintain reliable transportation.

· Performs all other duties and tasks as assigned. 

Core Competencies

· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.

· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements

Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

An Associate’s or Bachelor’s Degree in the human services field. Experience in providing services to families and children is preferred. Access to an operational vehicle and a valid driver’s license is required. Auto insurance with 100,000/300,000 liability policy coverage must be maintained.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Certificates, Licenses, Registrations 

Obtain and maintain AHA or ARC Basic Life Support (BLS) certification which can be obtained through PHS.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice