JOB DETAILS

Full-Time Customer Service Representative

CompanyScentsy Inc
LocationMeridian
Work ModeOn Site
PostedAugust 14, 2026
About The Company
Simplicity. Authenticity. Generosity. Scentsy has flourished from a small family operation to a thriving international company and a leader in the direct selling industry. But some things haven't changed. We still hold true to our core values and a dedication to contribute more than we take in our relationships with our Consultants, customers and the communities in which we live and work. At Scentsy, we're a family. We're honest and hardworking and real. We offer each other support and strive to give anyone who wants to enhance their life the best opportunity to do it. The basis for Scentsy Family's business philosophy comes from a quote by Albert Einstein — a quote that so inspired Orville Thompson as a young man he kept it posted on his bedroom wall: "Try not to become a man of success. Rather, become a man of value. A successful man takes out of life more than he puts in. A man of value will give more than he receives."​ When they launched Scentsy, the Thompsons determined from the beginning to build their business around core values of Simplicity, Authenticity and Generosity. Those key values extend to everything we do. By choosing to interact on our Scentsy Corporate social media accounts, you are agreeing to abide by our Social Media Community Guidelines: https://bit.ly/3z32enQ.
About the Role

Description

Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiring Customer Service Representatives to support our independent sales Consultants & customers! 


What’s in it for you? We provide medical, dental, vision and retirement benefits (401k matching!), free on-site gym, and a discount in our on-site cafeteria (our favorite benefit!)


This position is located at our beautiful office in Meridian and the hours are 8:00am - 4:30pm Monday - Friday.


What does a Customer Service Representative do every day? 

You will be answering questions and solving problems for our independent sales Consultants and/or customers by:

  • Answering 35-45 phone calls per shift
  • Responding simultaneously to multiple chat messages; around 40-50 per shift
  • Replying to email inquiries
  • Providing GREAT customer service!

What should I be able to do to be awesome at this job?

  • Work with technology
  • Be comfortable using multiple software platforms at one time
  • Solve problems and know when to ask for help (if you can’t solve the problem!)
  • Be positive and upbeat both over the phone and through written communication
  • English/Spanish bilingual preferred!

Sounds great, what’s next?

  1. Submit your application
  2. Complete a grammar/ written assessment
  3. If you pass the assessment, we’ll reach out to schedule an interview
Key Skills
Customer servicePhone supportChat supportEmail supportProblem solvingSoftware proficiencyCommunicationBilingual
Categories
Customer Service & SupportSalesAdministrative
Benefits
Medical insuranceDental insuranceVision insuranceRetirement benefits401k matchingOn-site gymCafeteria discount
Job Information
📋Core Responsibilities
The Customer Service Representative will handle high volumes of phone calls, chat messages, and emails to support independent sales consultants and customers. They are responsible for resolving inquiries and providing excellent service while maintaining a positive and professional demeanor.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
4820
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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