JOB DETAILS

Guest Service Associate - Food & Beverage

CompanyAccorHotel
LocationHyderabad
Work ModeOn Site
PostedAugust 14, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.  The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

GENERAL INFORMATION

Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108

Telephone number: +91 (0) 40 6625 0000

Website: https://all.accor.com/hotel/6687/index.en.shtml

Job Description

Primary Responsibilities

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management

 

People Management

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation, productivity, morale and guest service.

Operational Management

  • Responsible for set up of all operating equipment’s and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
  • In the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor.

Qualifications

Knowledge and Experience

 

  • Secondary / High school education / Hotel Management Degree
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • No experience is required

 

Competencies

 

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

 

  • Job-Category: Food & Beverage
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Food and beverage serviceCustomer serviceCommunication skillsProblem solvingTeamworkAttention to detailProfessional groomingMenu knowledgeGuest relationsConflict resolution
    Categories
    HospitalityFood & BeverageCustomer Service & Support
    Job Information
    📋Core Responsibilities
    Provide professional food and beverage service while ensuring guest satisfaction through timely resolution of inquiries and complaints. Maintain operational standards by setting up equipment, managing guest orders, and coordinating effectively with other hotel departments.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    101256
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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