JOB DETAILS

Professional Services & Training (PS&T) Operations Analyst

CompanyCloudera
LocationBengaluru
Work ModeOn Site
PostedAugust 15, 2026
About The Company
Cloudera is the only data and AI platform company that brings AI to data anywhere: in clouds, data centers, and at the edge. Cloudera delivers 100% of data in all forms–whether it is in Cloudera or anywhere in the entire data estate. The world’s largest organizations rely on Cloudera to fuel insights that boost bottom lines, safeguard against threats, and save lives. Learn more at Cloudera.com. --------------------------------------------------------------------------------- Recruitment Fraud Alert It has come to our attention that job seekers have been contacted about fake job opportunities with Cloudera from individuals fraudulently posing as Cloudera employees. These recruiting fraud schemes often include requests for personal information and payments. Be aware that Cloudera will never request a payment as part of its recruitment process. Additionally, Cloudera will never make a job offer without conducting an interview process. Any information submitted to Cloudera in relation to a job application should only be through our official career portal (https://www.cloudera.com/careers.html). Email communications from Cloudera will come from an email address ending in @cloudera.com. If you are the target of a recruiting scam, consider filing a report with law enforcement authorities. Cloudera is not responsible for fraudulent job offers and/or any claims, damages, expenses, or other inconvenience connected to recruiting scams.
About the Role

Business Area:

Professional Services

Seniority Level:

Associate

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

As a Professional Services & Training (PS&T) Operations Analyst, will be responsible for driving the day-to-day operational execution, data tracking, and process maintenance for the PS&T organization across the Asia-Pacific (APAC) region. In this role, you will act as the operational backbone for regional PS&T delivery teams, ensuring smooth project workflows, accurate, regional reporting, and alignment with global PS&T operational standards. You will work closely with regional PS&T leaders, cross-functional operations teams, and global operations management to optimize regional delivery performance and drive operational continuous improvement.

As a Professional Services & Training (PS&T) Operations Analyst, you will:

  • Execute daily operational workflows supporting APAC Professional Services projects

  • Drive regional PS revenue forecasting and deliver actionable insights on business trends to management, enabling data-driven strategic and operational decision-making

  • Support pipeline and booking reviews, regional resourcing & capacity management, time logging accuracy and month end closing processes

  • Analyze and report on project backlog, investment requests and work at risk projects

  • Set up projects in Professional Services Automation (PSA) tools

  • Ensure all projects are invoiced accurately and timely

  • Maintain operational consistency, ensuring APAC delivery processes adhere to global PS governance while accounting for local business and time-zone requirements

  • Serve as the operational point of contact for regional PS consultants, project leads, and regional managers for day-to-day process and tooling inquiries

  • Track and report on regional KPIs, generating weekly and monthly dashboards and business review presentations

  • Audit operational systems data, ensuring high data integrity within supporting applications and internal reporting tools across APAC engagements

  • Identify operational bottlenecks in APAC workflows and assist in rolling out global operational tools, new processes, and enablement training across the APAC regional team


We’re excited about you if you have:

  • BA/BS or equivalent 4-year degree required

  • 2+ years’ operational experience; Professional Services, Sales or Revenue Operations within a technology/SaaS enterprise

  • Broad experience and understanding of credit and accounts receivable 

  • Strong analytical and data management skills, with proficiency in Excel/Google Sheets (vlookups, pivot tables, data modeling) and reporting tools

  • Excellent written and verbal communication skills, capable of facilitating meetings, collaborating effectively across time zones and diverse regional cultures

  • Strong organizational skills, with a proven ability to manage multiple operational requests, region-specific deadlines, and deliverables in a fast-paced environment

  • Self-motivated, able to work independently as well as contribute to a team

  • High level of accountability; willing to take ownership and solve problems

  • Experience with Professional Services Automation (PSA) tools (e.g., NetSuite SuiteProjects Pro), Tableau and CRM systems (e.g., Salesforce)

What you can expect from us:

  • Generous PTO Policy 

  • Support work life balance with Unplugged Days

  • Flexible WFH Policy 

  • Mental & Physical Wellness programs 

  • Phone and Internet Reimbursement program 

  • Access to Continued Career Development 

  • Comprehensive Benefits and Competitive Packages 

  • Paid Volunteer Time

  • Employee Resource Groups

EEO/VEVRAA

#LI-ZY1
Key Skills
Operational executionData trackingRevenue forecastingCapacity managementProject managementData analysisExcelGoogle SheetsProfessional Services AutomationNetSuite SuiteProjectsTableauSalesforceReportingProcess improvementCommunicationData integrity
Categories
Data & AnalyticsSoftwareConsultingFinance & AccountingAdministrative
Benefits
Generous PTO PolicyUnplugged DaysFlexible WFH PolicyMental & Physical Wellness programsPhone and Internet Reimbursement programContinued Career DevelopmentComprehensive BenefitsPaid Volunteer TimeEmployee Resource Groups
Job Information
📋Core Responsibilities
The Operations Analyst will drive day-to-day operational execution, data tracking, and process maintenance for the Professional Services & Training organization in the APAC region. They will also manage revenue forecasting, project workflows, and ensure operational consistency across regional delivery teams.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
3494
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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