Store Operations Specialist (e-Commerce)
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
This role manages and optimizes end-to-end e-commerce operations across 40 global markets, ensuring consistency, compliance, and localization. It drives SOP improvements, workflow automation, and AI adoption while partnering with eCommerce Sales Specialists on data-driven merchandising to maximize conversion and revenue. The role also oversees product data governance, site enhancements, cross-functional projects, escalations, and digital transformation initiatives.Essential Duties and Responsibilities
o Manage, oversee, and optimize e-commerce operations across 40 countries, ensuring consistency, compliance, and localization excellence.
o Define and improve operational SOPs, workflows, and governance frameworks
o Identify operational gaps and implement scalable process improvements
o Drive automation, personalization, and AI-powered improvements.
o Lead end-to-end product lifecycle management
o Partner with eCommerce Sales Specialist to develop data-driven merchandising strategies to maximize conversion, AOV, and revenue
o Ensure accurate product data, pricing, taxonomy, and content governance
o Drive site-wide improvements, feature enhancements, and digital transformation initiatives
o Manage project timelines, stakeholder alignment, and risk mitigation
o Serve as the Subject Matter Expert (SME) for e-commerce operations.
o Oversee escalated customer feedback and operational issues.
o Optimize user journeys and customer satisfaction across markets.
o Stay current with e-commerce best practices, industry trends, and emerging technologies.
o Perform other duties as assigned.
Pre-Requisites :
Requirements
- Bachelor’s Degree in Business, E-Commerce, Marketing, Information Systems, or related field
- 1+ years of experience in e-commerce, digital operations, or online merchandising
- Experience managing multi-market or global e-commerce environments
- Strong understanding of website architecture, UX principles, and conversion optimization
- Strong project management and stakeholder management skills
- Experience with CMS and e-commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus.
- Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.)
- Basic knowledge of HTML, CSS, and JavaScript is advantageous
- Strong communication, problem-solving, and leadership skills
Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.
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