JOB DETAILS

Universal Banker I

CompanyAndover State Bank
LocationAndover
Work ModeOn Site
PostedAugust 14, 2026
About The Company
For over 100 years, Andover State Bank has provided Real. Personal. Service. We continue that philosophy by serving our mission to be the most trusted bank in the communities we serve by knowing and understanding the needs of customers, employees and shareholders while providing them with the best possible products, services and opportunities to meet their goals. Our locations at Andover and Wichita, Kansas are here to help your business grow, big or small, and whether you simply need to open a business checking account, set up an ACH origination, or borrow to realize your entrepreneurial vision, you’ll always come first. We are more than a bank, we are your neighbor, friend and community.
About the Role

Description

Andover State Bank is looking for a Universal Banker to join our team in Andover. At Andover State Bank, we take pride in delivering personalized financial solutions that help individuals, families and businesses thrive. We believe banking should be rooted in confidence, care and connection.

As a Universal Banker, you will be expected to provide exceptional customer service opening and maintaining accounts, processing transactions, and building lasting relationships. Join a team that values bold ideas, genuine connection and a commitment to thoughtful action – help us shape the future of Andover State Bank.


Key Functions:

1. Open/Close Accounts

2. Client Relationship Management

3. Deposit Account Growth

4. Daily Transaction Assistance

5. Customer Service


Key Responsibilities:

  • Open and maintain consumer and commercial accounts, CDs, IRAs, and other banking products.
  • Provide consultative customer service, identify financial needs, and cross-sell products.
  • Conduct outbound calls and personalized follow-ups to grow customer relationships and deposits.
  • Assist customers with online/mobile banking and general inquiries.
  • Maintain accurate records and adhere to all bank policies and regulations.
  • Provide back up support to front-line and process daily teller transactions including deposits, withdrawals, payments, and transfers, as needed.

Qualifications:

  • Strong knowledge of retail banking products and account documentation.
  • Familiarity with banking regulations and compliance standards.
  • Excellent communication and customer service skills.
  • Ability to process transactions accurately and maintain attention to detail.
  • Consultative sales approach with ability to identify customer needs and recommend solutions.
  • Strong problem-solving skills and ability to manage risk.
  • Team-oriented with adaptability to changing priorities.

Expectations:

  • Deliver excellent customer experience aligned with our core values.
  • Meet outreach and contact goals for marketing campaigns.
  • Maintain professionalism, reliability, and a positive attitude.
  • Participate in team meetings and complete required training.

Requirements

Education and Experience:

· Requires a high school diploma, vocational training, or equivalent and customer service skills.

· 2-5 years of banking experience.

· Strong knowledge of bank operating procedures, practices and policies.

· Experience with consumer and business account opening and documentation.

· Comfortable and experienced with customer outreach (email, phone calls) with strong written and verbal communication skills.

· Knowledge of Microsoft 365 applications (Outlook, Word, Excel, Teams)

· Ability to maintain confidentiality, use tact and diplomacy; maintain professional dress and demeanor.

· Ability to use considerable judgment and initiative to resolve problems and make recommendations.


Availability:

Available to work any shift between the operating hours of 7:45AM to 6:00PM Monday through Friday and between 8:30AM to12:00PM on rotating Saturdays.


All candidates will be required to complete a pre-employment background and credit check.

Key Skills
Retail bankingCustomer serviceAccount managementTransaction processingConsultative salesRelationship managementFinancial productsBanking regulationsProblem-solvingCommunicationMicrosoft 365Attention to detailRisk managementOutbound callingDocumentation
Categories
Finance & AccountingCustomer Service & SupportRetail
Job Information
📋Core Responsibilities
The Universal Banker is responsible for opening and maintaining various consumer and commercial accounts while providing exceptional customer service. They will also process daily teller transactions and conduct outbound outreach to grow customer relationships and deposits.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
31
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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