JOB DETAILS
Customer Service Representative (Spanish/NB) - Monterrey
CompanySEQUIUM ASSET SOLUTIONS LLC
LocationUnited States
Work ModeOn Site
PostedAugust 14, 2026
About The Company
Sequium Asset Solutions, LLC is the most technologically advanced Accounts Receivable Management company in the industry. With over 17 years of experience in the ARM Space, Sequium has brought innovation to the debt collection industry, re-engineering the collection process by developing complex strategies that require the highest level of advanced technologies, data science, business optimization and business intelligence.
Sequium has changed our industry by introducing the most sophisticated collection services platform yet. We offer a complete digital solution that includes multi-channel communication and payment methods, allowing the customer the ability to choose the most dignified manner in which they pay and communicate with us, providing them with an empathetic customer experience, while maximizing results for our clients.
At Sequium, we don’t just know what needs to be done tomorrow, we have stepped into the future and are delivering the experience…today.
About the Role
Description
Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance.
Main Responsibilities
- Answer customer calls and resolve their questions.
- Check and provide information about the available balance.
- Provide support when the service experiences an issue while the customer is using it.
- Guide customers on how to use and operate the service.
- Identify the customer’s situation and provide a solution according to established procedures.
- Record information from each call in the system.
- Follow up on or escalate cases that require additional assistance.
- Maintain friendly, empathetic customer service focused on resolving the customer’s needs.
What We Offer
- Competitive salary.
- Legally required benefits.
- Additional benefits beyond those required by law.
- Paid training.
- Opportunities for career growth.
- Excellent work environment.
Benefits
- Sick days
- Company parking
- Flexible schedules
- Option for a permanent/indefinite contract
- Employee referral program
- Grocery/food vouchers
Work Location: On-site / In-person employment
Requirements
Requirements
- High school diploma completed.
- Experience in customer service or a call center (preferred).
- Strong Spanish verbal communication skills and good communication abilities.
- Basic computer skills.
- Service-oriented attitude and friendly manner.
- Ability to resolve customer questions and situations.
- Availability to work the established schedule.
Key Skills
Customer serviceCall center operationsSpanish verbal communicationProblem solvingComputer skillsEmpathyConflict resolutionData entry
Categories
Customer Service & SupportAdministrative
Benefits
Legally required benefitsAdditional benefitsPaid trainingSick daysCompany parkingFlexible schedulesPermanent/indefinite contract optionEmployee referral programGrocery/food vouchers
Job Information
📋Core Responsibilities
The representative will handle customer calls to resolve inquiries, provide service information, and assist with technical issues. They are responsible for documenting call details in the system and escalating complex cases as needed.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
135
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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