IDT Manager NAM

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What's the role

The Information, Digital & Technology (IDT) Manager NAM is accountable for the end-to-end technology function of Nederlandse Aardolie Maatschappij (NAM), supporting both the Onshore South (oil and gas production) and Onshore North (gas production) businesses. NAM is entering a significant period of transformation. From 1 March 2027, NAM will operate as an independent company following the complete separation of Information, Digital and Technology (IDT) services currently provided by Shell.

To enable this transition, a major technology transformation programme is delivering NAM's future-state technology landscape, including infrastructure, enterprise applications, cyber security, digital workplace services, operational technology, and core business platforms.

The successful candidate will initially join this role within Shell and play a leading role in supporting the final stages of the transition to NAM's future technology environment. Working closely with NAM's shareholders, Shell and ExxonMobil, the role will ensure the successful adoption, operational readiness, governance, and long-term sustainability of the future technology landscape.

Following the establishment of NAM as an independent company on 1 March 2027, the role will transition to NAM and assume full accountability for the standalone Information, Digital & Technology function, including technology strategy, service delivery, cyber security, technology risk management, supplier governance, and the leadership of NAM's technology organization.

The role has enterprise-wide responsibility for technology strategy, cyber security, operational resilience, digital services, enterprise applications, infrastructure, operational technology (OT), supplier governance, data and analytics, and technology risk management.

Working closely with senior business leaders, the Head of IDT will ensure technology enables business objectives while delivering secure, reliable, and cost-effective services across the enterprise.

The role is accountable for ensuring technology enables the safe, secure, and reliable operation of assets that form part of the Netherlands' critical energy infrastructure, maintaining high standards of cyber resilience, operational continuity, and regulatory compliance.

A key priority for the role will be establishing and maturing the technology capabilities, operating model, governance, and supplier ecosystem required to support NAM as an independent company. The successful candidate will lead the evolution of a predominantly outsourced technology operating model while ensuring seamless, secure, and resilient delivery of technology services.

The Head of IDT will play a critical leadership role in shaping NAM's technology strategy, operating model, and digital future while ensuring technology investments deliver measurable business value and support long-term business objectives.

During the transition phase, the Head of Information, Digital & Technology (IDT) will report to the General Manager, Information, Digital & Technology for Conventional Oil & Gas within Shell. Following the establishment of NAM as an independent company, the role will report to the General Manager Technical and serve as a member of the NAM Leadership Team.

This role requires an accomplished technology executive who can effectively operate at both strategic and operational levels, build trusted relationships with senior stakeholders, and lead a high-performing organization across employees, contractors, and strategic technology partners.

What you'll be doing

Technology Strategy & Business Partnership

• Define and execute the enterprise technology strategy aligned with business priorities and operational objectives.

• Influence business strategy through technology leadership, identifying opportunities to improve business performance through digital, data, and technology solutions.

• Develop and maintain the target-state technology roadmap across enterprise applications, digital workplace, infrastructure, cyber security, operational technology, and data and analytics platforms.

• Build trusted partnerships with executive leaders and senior business stakeholders to ensure technology and business priorities remain aligned.

• Foster a One Team culture across business stakeholders, technology teams, strategic suppliers, and delivery partners to ensure alignment on business priorities and value delivery.

• Champion innovation and the adoption of emerging technologies that improve operational performance, business effectiveness, safety, and competitiveness.

• Maintain awareness of emerging technologies, cyber threats, and industry developments to ensure NAM remains aligned with leading practices.

Technology Operations & Resilience

• Ensure technology services support the safe, secure, and reliable operation of business-critical production and operational environments.

• Establish and maintain technology resilience capabilities, including business continuity, disaster recovery, operational resilience, and cyber preparedness.

• Lead the delivery of reliable, secure, and cost-effective technology services across the enterprise.

• Ensure operational technology and enterprise technology environments support safe and efficient business operations.

Cyber Security, Technology Risk & Compliance

• Own the cyber security strategy, technology risk management framework, and operational resilience program.

• Ensure appropriate governance, controls, assurance activities, and risk management practices are embedded across the technology landscape.

• Protect critical information assets, operational systems, and business services from evolving threats.

• Ensure compliance with applicable regulatory, security, and industry requirements.

Supplier & Portfolio Management

• Lead a predominantly outsourced technology operating model and manage strategic relationships with managed service providers, software vendors, and technology partners.

• Lead technology demand management and portfolio prioritization in partnership with business leaders, ensuring investments are aligned with strategic priorities and expected value outcomes.

• Ensure technology investments are aligned with business priorities and deliver measurable business value.

• Ensure business value realization from technology investments by applying investment discipline, tracking benefits delivery, and ensuring agreed business outcomes are achieved.

• Lead technology portfolio planning and prioritization, balancing innovation, operational performance, cyber security, risk management, and affordability.

• Govern a complex ecosystem of technology suppliers, application providers, managed service partners, and software vendors to ensure secure, reliable, and cost-effective service delivery.

• Drive supplier performance, service excellence, cost optimization, and continuous improvement across the technology ecosystem.

People Leadership

• Lead, coach, and develop a high-performing technology organization.

• Build future capability across employees, contractors, and strategic partners.

• Foster a culture of safety, accountability, collaboration, innovation, and continuous improvement.

• Ensure the organization has the skills, leadership, and capability required to support future business objectives.

What you bring

• Proven experience operating as a CIO, IT Director, Head of IT, Technology Director, or equivalent senior technology leadership position.

• Demonstrated experience leading enterprise technology organizations supporting critical infrastructure, energy production, industrial operations, or other mission-critical environments, with executive accountability for cyber security, operational resilience, technology risk, and business continuity.

• Demonstrated experience supporting technology platforms, applications, and data environments across upstream oil and gas operations, including Subsurface & Wells (SSW), production operations, engineering, technical assurance, and operational technology environments.

• Proven track record as the senior technology leader of a complex, asset-intensive organization operating within a highly regulated or mission-critical environment.

• Progressive experience in Information Technology, Digital Technology, or Technology Management roles.

• Significant experience leading enterprise technology organizations in complex operating environments.

• Significant experience leading technology organizations operating through outsourced or hybrid delivery models, including accountability for service integration, supplier governance, contract management, and technology partner performance.

• Proven accountability for cyber security, operational resilience, technology risk, regulatory compliance, and business continuity.

• Strong strategic thinker, able to develop and articulate technology vision and direction in support of business strategy.

• Demonstrated experience defining and executing enterprise technology strategies, roadmaps, and transformation initiatives.

• Proven experience leading large-scale technology transformation, operating model change, business separation, carve-out, integration, or modernization programmes.

• Experience managing enterprise technology services across infrastructure, enterprise applications, digital workplace, cyber security, operational technology (OT), and business-critical operational environments.

• Experience developing and executing technology strategies that leverage data, analytics, and digital capabilities to improve operational performance, decision-making, and business value.

• Strong commercial mindset with experience managing managed service providers, strategic suppliers, and outsourced technology services.

• Demonstrated experience leading through executive governance forums and influencing enterprise-level investment, risk, and strategic decision-making.

• Executive presence and the ability to influence, challenge, and build credibility with senior business leaders, shareholders, regulators, external partners, and executive leadership teams.

• Proven ability to build strong collaborative partnerships with senior stakeholders across business and technology organizations.

• Demonstrated ability to lead through ambiguity, challenge constructively, and balance stakeholder expectations while maintaining focus on business priorities, operational performance, and technology risk.

• Proven track record of building, leading, and developing high-performing technology teams.

• Excellent communication, influencing, stakeholder management, and decision-making skills.

Preferred

• Experience in the energy, oil and gas, utilities, chemicals, manufacturing, infrastructure, telecommunications, transportation, mining, or other asset-intensive industries.

• Experience supporting national critical infrastructure or highly regulated operational environments.

• Experience with Operational Technology (OT), industrial control systems, process automation environments, or production technology.

• Experience with ERP platforms, including SAP.

• Experience leading technology organizations through significant organizational transformation and cultural change.

• Experience establishing or transforming technology functions within standalone companies, carve-outs, business separations, or post-integration environments.

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related discipline.

• Master's degree, MBA, or equivalent advanced qualification preferred.

• Professional certifications such as ITIL, COBIT, CISSP, TOGAF, PMP, or equivalent.

What we offer

This is a unique opportunity to shape, lead, and modernize the technology function of a company operating at the heart of the Dutch energy sector.

You will work with experienced professionals on complex operational and technology challenges while helping ensure the resilience, security, and reliability of technology services that support critical energy operations.

• Progress as a leader while helping deliver secure, reliable, and resilient technology services.

• Continuously grow the transferable skills needed to succeed in a changing technology and energy landscape.

• Work at the forefront of cyber security, operational resilience, digital transformation, and technology leadership.

• Collaborate with experienced business and technology professionals across multiple disciplines.

• Build and lead a high-performing technology organization supporting critical business and operational environments.

• Contribute to an organization that values safety, integrity, accountability, collaboration, and continuous improvement.

• Access a wide range of leadership, capability development, and career growth opportunities.

Note: As part of your application, please submit a motivation letter along with your resume. The motivation letter should outline your reasons for applying to this position and how your skills and experiences align with the job requirements. This will help us better understand your interest in the role and your suitability for the position. 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. 

Shell in The Netherlands 

The Netherlands is one of the two founding countries of the company. Here 9,380 employees (March 2024) of more than 100 nationalities jointly work to provide the country with energy for today, for tomorrow and for you. 

Energy for today 

The refinery at Shell Energy and Chemicals Park Rotterdam (Pernis) - Europe’s largest - is facing a cleaner future with less carbon emissions. Chemicals Park Moerdijk is transitioning to a circular future. Shell operates multiple wind and solar farms in the Netherlands. Both onshore and offshore, Shell is exploring for and producing oil and gas via the Nederlandsche Aardolie Maatschappij, NAM (50% Shell, 50% ExxonMobil). Shell is the market leader in transport fuels. Dutch motorists take 3 billion litres of fuel from 570 Shell retail stations (May 2024) annually, while thousands of Shell's own fast EV charge points and Shell Ubitricity normal charge points are being installed as we speak. 

Energy for tomorrow 

At the Energy Transition Campus Amsterdam (ETCA), research is conducted into low CO2 energy technologies and sustainable solutions for energy and chemicals. Near Rotterdam Shell builds Europe's biggest green hydrogen plant of the continent. From Amsterdam and The Hague, Shell Nederland leads the transition of the corporation to a more sustainable future, with 6.5 billion euros invested in solar panels, wind farms, green hydrogen, sustainable aviation fuel, EV charging and other groundbreaking solutions for the future. 

Energy for you 

Even after the company HQ moved to London in January 2022, Shell's commitment to the Netherlands remains very strong. The Hague still housing the headquarters of three of Shell's business divisions, and Rotterdam stays a key trading, marketing and sales hub for Shell products. Combined Shell in the Netherlands works to bring its wide range of energy products as close as possible to you as an energy consumer. This includes a Shell Impact Fund to make the energy transition closer to people with financial challenges, this includes EV chargers on the corner of your street via our daughter company Ubitricity and this includes keeping the country warm in winter with Liquid Natural Gas.

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