JOB DETAILS

Call Center Scheduler-Incoming - Part Time

CompanyFamilia Dental
LocationSchaumburg
Work ModeOn Site
PostedAugust 15, 2026
About The Company
At Familia Dental, we’re proud to work with dentists from all over the world and offer a caring environment, professional development, and support. When you join our team of licensed healthcare providers, you are joining the ranks of peers who are committed to making a difference in the lives of their patients. Familia Dental offers the best in patient care to under-served communities and we are truly family focused, treating kids and adults in all our clinical offices. Located across 5 states, 35 locations, and 700+ employees, Familia Dental is one of the fastest growing dental groups in the US. Every practice is supported by Familia Dental Management, a network of administrative and non-clinical-support services including marketing, scheduling, billing, HR, and other business-related structures. As a dentist at Familia Dental, you will have the opportunity to focus 100% on quality patient care while our Operations Team handles everything else for you. Our Dentists enjoy full autonomy over treatment plans, competitive salary and benefits, a strong and established patient flow, and opportunities for career progression. For more information, please visit https://www.vividsmiles.com/familia-careers-page-physicians
About the Role

Description

 

Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team.

* Are you looking for a meaningful career where you can make a real impact? Looking to get your foot in the door in the medical/health field? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you! Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team-no prior experience or certification required. We provide comprehensive on-the-job training to help you succeed! 


About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the company and turn a job into a career. 



Benefits for Part-time Employees

  • Flex Time
  • 401K
  • Financial advisors
  • On-demand pay (receive part of your check early)! 


Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.



Responsibilities/ Job Duties:

  • Provide excellent customer service to all patients calling in
  • Answering phone calls
  • Scheduling appointments based on needs of patients and availability of providers
  • Assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients’ challenges

Requirements

 

  • Dependable and able to be on time 
  • Positive Attitude
  • Excellent professional verbal and written communication and listening skills
  • Able to speak on the phone and provide excellent customer service
  • Ability to recognize and be sensitives to patients' emotions
  • Exceptional customer/patient service skills (Customer/patient focused attitude)
  • Ability to carry out written or verbal instructions
  • Accurately enter patient information, data, and records into system
  • Ability to work in fast paced, patient-focused environment.
  • High school Diploma or equivalent 

Other Qualifications/ Skill Sets:

  • Strong Computer Skills– Ability to maneuver within multiple computer systems at once
  • Prior experience with Denticon or similar scheduling system
  • Ability to multi-task, prioritize, and manage time effectively
  • Organizational and time management skills
  • Effective problem-solving abilities
  • Prior Customer Service/ Call Center experience is strongly preferred but not required
  • Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 10:00 AM – 2:00 PM

  • Monday - Friday 
  • 20 hours per week 
Key Skills
Customer serviceSchedulingCommunicationData entryProblem-solvingTime managementComputer skillsMulti-taskingActive listeningProfessionalismInterpersonal skills
Categories
Customer Service & SupportHealthcareAdministrative
Benefits
Flex Time401kFinancial advisorsOn-demand pay
Job Information
📋Core Responsibilities
The Call Center Inbound Agent is responsible for greeting patients, answering incoming calls, and scheduling dental appointments in a professional manner. They must also assist with general inquiries and accurately enter patient data into the system.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
511
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
20 hours
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