JOB DETAILS

Help Desk Technician (Level 1)

CompanyLake Butler Hospital
LocationUnited States
Work ModeOn Site
PostedAugust 15, 2026
About The Company
Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, swing bed, rehabilitation services, outpatient laboratory and outpatient radiology (x-ray and ultrasound) services to Union and surrounding counties. We are devoted to providing quality healthcare in a comfortable setting to all members of our community. LBH also provides primary care at the Lake Butler Hospital Rural Health Clinic and provides outpatient physical, occupational, and speech therapy at Lake Butler Hospital Rehabilitation Center.
About the Role

Description

Description

Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, inpatient short-term rehab, outpatient rehabilitation services, laboratory, and radiology services to Union County and the surrounding counties. We are devoted to providing all members of our community with premier-quality health care in a compassionate and inviting environment.


 We are seeking a customer-focused Help Desk Technician (Level 1) to serve as the first point of contact for internal users requiring technical assistance. This position provides frontline support by diagnosing and resolving basic hardware, software, and connectivity issues, managing IT service requests and tickets, and escalating more complex technical concerns as appropriate. The ideal candidate will possess strong communication and problem-solving skills, an analytical mindset, and a commitment to delivering responsive, professional, and user-focused technical support. 


Essential Duties & Responsibilities

 

  • First-Line Support: Respond to user requests via phone, email, and chat.
  • Ticket Management: Log, categorize, track, and close technical support tickets.
  • Troubleshooting: Diagnose basic hardware, software, network, and printer issues.
  • Account Provisioning: Handle password resets and unlock user accounts.
  • Remote Assistance: Guide users through step-by-step technical fixes remotely.
  • Escalation: Route complex or unresolved issues to Tier 2 and Tier 3 support.
  • Documentation: Update internal knowledge base articles with common solutions.

Requirements

 Qualifications & Skills

  • Education: High school diploma or equivalent; IT certifications (CompTIA A+, Network+) are a plus.
  • Experience: 0–2 years of experience in tech support, retail tech, or customer service.
  • OS Knowledge: Basic familiarity with Windows 10/11, macOS, and mobile operating systems.
  • Software: Experience with Microsoft 365, Google Workspace, or standard web apps.
  • Soft Skills: Excellent verbal communication, active listening, and strong empathy for users.
Key Skills
Technical supportTroubleshootingTicket managementHardware diagnosticsSoftware supportNetwork connectivityAccount provisioningPassword resetsRemote assistanceCommunication skillsProblem-solvingWindows 10/11MacOSMicrosoft 365Google Workspace
Categories
TechnologyCustomer Service & SupportHealthcare
Job Information
📋Core Responsibilities
The Help Desk Technician serves as the first point of contact for internal users, diagnosing and resolving hardware, software, and connectivity issues. Responsibilities include managing IT service tickets, performing account provisioning, and escalating complex technical concerns to higher-tier support.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
69
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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