Front Desk Coordinator

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Front Desk Coordinator ensures a solid and reliable administrative support of all Front of house related tasks in the TJX Europe office in Madrid providing dedicated administrative support and coordination of operations. The WPS team structure is set up to share best practice and work collaboratively as one team, delivering reliable and consistently high levels of support to the business. He/She/They should have the ability to multi-task, possess excellent attention to detail and be self-motivated and at the same time be able to work cross countries and cover tasks for other front of House Coordinators in R1 and R2 where necessary. Fluent English, friendly attitude and excellent telephone manners are a must.

Front of House Administration

• Run the office operations in a professional and welcoming manner
• Manage an efficient in-coming and out-going postal facility for the business including couriers, special deliveries and overseas requirements
• Organise meetings and caterings on request
• Manage services on request, such as taxi bookings, flower deliveries, etc.
• Ensuring a smooth flow of information between departments
• Order stationary and relevant supplies for office, including inventory management
• Administrative tasks for functional operations to support organisational effectiveness and efficiency
• Identify opportunities to continuously improve processes and procedures
• Assist with researching new initiatives for the workplace environment
• Support the development of the WPS vision and strategy
• Developing close relationships with colleagues and the local team
• Primary contact for service partners, suppliers and contractors
• Execution of individual tasks, which essentially belong to the main purpose of the job role

Budget & Purchase Orders

• Arrange new vendors and catalogue entries in Oracle
• Create POs and Capex POs in Oracle, approve and monitor the payments
• Functional budget tracking - Oversee the budget and spend for WPS related items and assist management team with preparing & maintaining WPS budgets for each FY

Health & Safety

• Ensuring that health and safety policies are up to date and that the office is a safe place to work
• Collaborate with the H&S Team for all safety topics and support with updating measures

Office Services

• Support other corporate departments like FM, IT or Projects with general administration tasks like eg. furniture orders/moves, technical support for IT issues and small WPS projects
• First contact for third party service providers and landlord/Spaces Center Manager with the ability to forward requests to the correct internal departments or WPS supervisor for escalation
• Support INT Comms or Wellbeing with the organisation of events for the office such as Summerfest/Winterfest etc.
• Close collaboration with the Cultural Champion in Spain

Office Security

• Support with New Starter onboarding for all functions based in Madrid
• Report any security issues to WPS supervisor
• Run an efficient visitor Management

Continuous Improvement

• Support the WPS department where there is impact to cross European operational efficiencies

SKILLS / EXPERIENCE / TRAINING

Knowledge, Skills and Attributes:

• Fluent in Spanish and English, Third Language welcome
• Builds great working relationships with team and associates
• Great office skills, MS Office software (Excel, Power Point etc.) and ability to learn new programs
• Excellent communicator in written and verbal formats
• Confident and with strong work ethic
• Be able to work in a fast-paced environment
• Performance focused with the ability to prioritise, and meet deadlines
• Share important information in a timely manner with line manager

Able to Demonstrate:

• Proactive and highly motivated with a can-do attitude
• Highly organised and efficient working style showing own initiative
• Ability to make quick decisions and set priorities while remaining flexible
• Hands on mentality

Address:

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