Lead Associate - Operations (Order To Cash - Billing) (Australian Shifts) - Thane - WFO

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

OTC, Cash Apps, Reconciliation Skills, Accounting Skills, Good Communication skills, Hands-on experience Microsoft Office to include Word, Excel and Access '2 - 4 Year

Experience in OTC Manage & solve customer disputes (ensure proper communication with customers or clients). Cash Application , account reconciliation process (address cash application issues and follow-up with customers on missing documentation & remittances),Support the legal department on bankruptcy cases, co-ordinate with Recovery and Fraud Team.

Support the OTC management team in any other Ad-hoc tasks.

Close financial statements on Monthly basis & assist with compliance Reporting Compliances of internal controls, accounting policies and procedure

Interface internally with OTC Regional and Global OTC Teams to manage current requirements Interface internally with Local and Regional Finance and GFS Teams to address reporting or posting requirements Prepare various collection and metric reports for the management and cluster controllers,

Use multiple collection methods/techniques in order to maximize the cash flow and minimize the aged debt,

Ensure that Accounts Receivable ledgers are properly managed,

Provide detailed backup explanation of AR balances to both internal & external auditors,

Drive continuous improvement process.

Roles & Responsibilities:

Bachelor’s degree in accounting, finance, business or related field preferred, but not required

Fluent English language knowledge is a must (both spoken and written)Experience in a multi-location company.

Strong knowledge of Microsoft Excel & Word, excel skills will be tested during the recruitment process.

Ability to multitask and prioritize workload.

Ability to operate in a fast-paced business environment.

Strong communication skills - oral, written, interpersonal with analytical and problem-solving skills.

Desire and willingness to learn new skills.

Experience in SAP is preferred for faster integration'

B.Com / M.Com or above