Customer Account Specialist

• Relate with customers to understand what their specific needs are, to enable the company to meet those needs.
• Update and inform the production team and management about what clients expect, to enable the company meet up with its goal of providing top level customer satisfaction.
• Execute pricing strategies.
• Receive and enter purchase orders according to predetermined criteria. Provide expected shipment dates to customers.
• Work within Customer portals for PO acquisition and order confirmations.
• Process changes as requested by the customer or that occur during the manufacturing process as required.
• Take lead in resolving customer issues engaging Sales Managers as needed.
• Troubleshoot and work to resolve issues with all internal functions.
• Enter Customer Complaints into system: facilitate the needs between customer and Tegra Medical when necessary.
• Receive and review requests for quotations on existing or new products - Entering RFQ system or forwarding to appropriate individuals (Applications Engineering Team, GTC Program Managers, QWT Team) and follow-up as needed to close out.
• Work with Supply Chain to have orders scheduled in alignment with customer request dates and current manufacturing lead times.
• Monitor customer open orders and contact as needed for new Purchase Orders aligning with current lead times.
• Create job/order folder collating necessary copies of prints and/or specs.
• Responsible for generating updated quotes for customer products.
• Enter new customers into system and field calls from customers looking for technical guidance
• Contact customer with problems/questions that occur during manufacturing and negotiate possible solutions.
• Assist all Customer Service team for coverage, call center inquiries, order entry and job launch processes as required.
• Support AP department with follow up inquiries on overdue invoices.
• Switchboard coverage as needed.
• Additional duties and responsibilities as required.

• Excellent telephone etiquette, verbal communication skills and typing skills. 
• Must be able to manage multiple priorities, have strong decision-making capabilities and the capacity to handle confidential information. 
• Must be able to thrive in an extremely fast-paced environment, have a strong sense of urgency and a demonstrated passion for the customer. 
• Strong service-oriented attitude, professionalism in communications, poise, tact and diplomacy is necessary. 
• Knowledge of Microsoft office (word, excel, outlook) and order entry systems is required. 

• Frequent performing repetitive work.
• Occasional lifting (max. 40 lbs.)
• Occasional carrying (max. 40 lbs.)
• Subject to physical hazards from moving equipment and machine parts.
• Constant safety glasses in the floor.
• Full PPE as needed. 
• Frequent standing.
• Occasional sitting, walking, pushing, pulling, reaching.
• Regular attendance in the office is required

What We Offer:

• On-the-job training and advancement opportunities
• Competitive hourly wage 
• Great benefits like health, dental, vision, life, and disability insurance; 401K and much more.
• Paid time off, sick time and holiday pay
• Employee Assistance Program/ Tuition Reimbursement