Customer Service Officer

Customer Service Officer – Melbourne CBD

Location: Melbourne, VIC
Company: BGIS, Government Client
Employment Type: Full-Time, 3 Month Fixed Term Contract with possible extension, 100% On-Site

🌿 We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on our collaborative and inclusive culture, and on maintaining high standards of safety, quality, and service.

Purpose of the Role

BGIS is looking for a warm and engaging Customer Service Officer to provide concierge services across newly refurbished shared amenity floors within a modern government workplace in Melbourne CBD. Reporting to the Management Team, you will work closely with both client and BGIS teams to ensure occupants and their visitors feel welcomed, supported, and enjoy an exceptional customer service experience.

These beautifully designed spaces include meeting rooms, collaboration spaces, training rooms, quiet areas, wellness spaces, and flexible working environments created to support a modern and adaptive way of working.

This is a busy and varied role that would suit someone who enjoys helping people, thrives in a fast-moving environment, and can bring calm, warmth, and consistency during a period of change. The ideal candidate will be friendly, adaptable, and organised, with a genuine passion for delivering wonderful customer experiences. 😊

Key Responsibilities

• Provide a warm and welcoming first point of contact for occupants and visitors across the shared amenity floors.
• Assist with enquiries and provide helpful information and support in person, over the phone, and online.
• Manage meeting room and shared space bookings, including set up and pack down of rooms and spaces.
• Deliver a consistent and caring service experience across all customer touchpoints.
• Provide basic technical support for AV devices in meeting rooms and shared spaces.
• Maintain spaces to a high standard, reporting faults and maintenance requirements through the appropriate systems.
• Maintain up-to-date knowledge of services, teams, and associated processes.
• Support a positive, collaborative, and welcoming workplace environment. ✨

Education, Experience & Skills

Essential:

• Previous experience in a professional customer service, concierge, reception, hospitality, or front-of-house role.
• Warm and effective communication skills, with the ability to adapt your style to each unique customer.
• Ability to assess customer needs and provide thoughtful advice in line with relevant policies and processes.
• Experience managing competing priorities while achieving positive customer outcomes.
• A flexible, proactive, and team-oriented approach.
• Ability to thrive in a fast-paced and changing environment.

Desirable:

• Experience within facilities management, property, corporate services, or workplace environments.
• Experience providing basic AV or technical support.
• Experience supporting shared workspaces or amenity floors.
• Familiarity with booking systems or customer service platforms.

Workplace Flexibility

This position will be based in Melbourne CBD, conveniently located close to public transport and local amenities. 

Why Join BGIS?

Key Benefits Include:

✔ Spot recognition vouchers and $2,000 employee referral bonus.
✔ Access to Flare for discounts across retailers, energy, utilities & much more!
✔ Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers.
✔ AFR Best Places to Work 2024 & 2025.
✔ Winner of Inspiring Workplaces Award 2025.
✔ Endorsed by Work180 as an employer of choice for women.
✔ Career progression through secondments & internal mobility.
✔ Health perks including EAP, wellness programs & flu vaccinations.
✔ Recognised by WORK180 as a Top 5 Employer for career development opportunities.

BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage over 50,000 diverse facilities, including critical environments such as data centres. Our clients span sectors including Healthcare, Government, Higher Education, and Utilities.

How to Apply

If you are a warm, engaging, and dependable Customer Service professional who loves creating positive experiences, we would love to hear from you!

BGIS is an equal opportunity employer and we warmly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility

To be successful in the role, applicants must have full working rights in Australia.

Apply Now

Be part of a workplace that values diversity, safety, sustainability, and belonging.

Explore more opportunities at https://apac.bgis.com