✨ Our 2026 Hiring Report is out — see what 146,050 job postings say about getting hired.

Read the report →
JOB DETAILS

Contact Center Officer - Phones

CompanyUniwyo Federal Credit Union
LocationLaramie
Work ModeOn Site
PostedAugust 24, 2026
About The Company
UniWyo Credit Union was formed by nine University of Wyoming employees, and chartered in 1953. Oscar "Jack" Hendrix was elected the first president, Larry Clark the first treasurer. It was several years before the credit union grew large enough to have paid employees and a permanent location. During it's first few decades, the credit union operated from the Wyoming Student Union, Graduate Hall (now known-as McWhinnie Hall), and eventually Knight Hall. In 1980, UniWyo Credit Union built its first location off of the UW Campus. The 15th Street facility was also the first office owned by the credit union. As credit union membership grew during the 1980s and 1990s, so did the lobby and drive-through. Between 1999 and 2001, UniWyo gave more than $1,000,000 in bonus dividends back to its member owners. The credit union's continued growth and success meant it needed more space, so in 2005, UniWyo built and moved into its Reynolds Street Location. Although UniWyo had moved off campus, the credit union retained strong ties to the University. In 2005, UniWyo pledged $1,000,000 to the UW Foundation. A portion of its money continues to fund annual UW scholarships for UniWyo members. As part of the contribution agreement, UniWyo opened an on-campus branch on 2007, in McWhinnie Hall - returning to one of its earliest locations. In 2015, UniWyo acquired office space on Grand Avenue directly across from the University of Wyoming and War Memorial Stadium. UniWyo also expanded to Cheyenne with a branch opening in 2020. Despite a steep decline in the Wyoming economy caused by the bust in coal, oil, and gas industries, UniWyo has continued to experience unprecedented growth in lending, with strong growth in assets and deposits as well. Today, the credit union continues to look for ways to grow, evolve, and better serve its members.
About the Role

Position: Contact Center Officer 

Starting Pay: $22.74, DOE

Benefits: Yes

FLSA Status: Non-Exempt

Employment Status: Full Time

Schedule:  Monday through Friday, occasional Saturday shift

Location: Grand branch – Laramie, WY



EXAMPLES OF DUTIES:

Receives, responds to, and assists with incoming and outgoing phone calls, chats, emails, and text messages. Promotes and sells products and services. Responds to voicemail as needed. Establishes, maintains, and closes savings and transactional accounts within established boundaries. Performs administrative support duties for consumer loans. Opens, closes, and troubleshoots debit and credit cards. Ensures adherence to Credit Union policies and procedures and consistently promotes UniWyo products and services.

Responds to members’ requests, concerns, problems, and complaints regarding their accounts. Communicates clearly and conveys accurate information. Identifies members’ needs and directs them to appropriate departments. Evaluates and promotes products and services that may benefit members. Answers members’ questions promptly, accurately, and concisely.
 
 Performs correspondence-related functions. Compiles information and routes it to appropriate departments. Prepares, updates, and maintains files. Enters data into electronic and/or manual systems. Assists the Manager or Director of Contact Center Operations as required. Responds to inquiries made in writing, electronically, by phone, and/or in person. Assists with training new Contact Center Officers and Service Representatives. Recommends changes to existing policies and procedures.
 
 Effectively manages member inquiries across communication channels by responding promptly and accurately to text messages, emails, and real-time chat. Demonstrates excellent written communication that is a clear, professional interaction with strong grammar, spelling, and tone control. Seamlessly switches between platforms while maintaining accuracy and quality under time pressure. Manages multiple conversations and tasks simultaneously; demonstrates quick and accurate typing; navigates digital platforms to resolve basic technical issues. Recognizes and responds appropriately to members’ emotions to ensure they feel heard and supported. Uses effective time management to handle high volumes of interactions and adapts quickly to new processes, systems, and member needs.
 
 Responsible for compliance with the Bank Secrecy Act and Anti-Money Laundering requirements, including monitoring for potential illegal activity as it pertains to this position. Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS:

  • Knowledge of applicable credit union rules, ordinances, codes, regulations, administrative orders, case law and other governing rules and regulations. 
  • Knowledge of the Credit Union’s policies and procedures. 
  • Knowledge of the principles of customer service.
  • Skill in assessing and prioritizing multiple tasks, projects and demands. 
  • Skill in working within deadlines to complete projects and assignments. 
  • Skill in assessing, analyzing, identifying, and recommending solutions to problems. 
  • Skill in establishing and maintaining effective working relations with co-workers, other UniWyo employees, representatives from other credit unions, general public and/or others having business with UniWyo.
  • Skill in operating a personal computer utilizing a variety of software and operating systems/applications.


MINIMUM QUALIFICATIONS:

A high school diploma or GED AND one (1) year of relevant accounting, banking, sales or closely related experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


ADDITIONAL REQUIREMENTS:

  • Must be proficient in word processing and current spreadsheet software.
  • May be required to move and/or transport heavy, bulky supplies, materials and/or other items weighing up to 40 pounds.
  • May be exposed to potential physical harm and infectious diseases.
  • May be required to work outside the traditional work schedule.



HOW TO APPLY:

An application is required through UniWyo Credit Union Human Resources, or https://www.uniwyo.com/Connect/About/Careers. Interested applicants in need of reasonable accommodations may call Human Resources at 307-721-5634. Application deadline: 09/7/2026. EOE/ADA employer.

Notice of E-Verify Participation
 This organization participates in E-Verify. The employer will provide the federal government with the form I-9 information to confirm an employee's authorization to work in the U.S. Notice of Participation and the Department of Justice "Right Work" are available here and here.

 

Most communication will be done electronically. Please check email, including spam folders. 

Key Skills
Customer servicePhone communicationData entrySalesAccount managementTechnical troubleshootingTime managementWritten communicationConflict resolutionBanking regulationsMulti-taskingKeyboardingSoftware proficiencyPolicy complianceAdministrative support
Categories
Customer Service & SupportFinance & AccountingAdministrativeSales
Benefits
Yes
Job Information
📋Core Responsibilities
The Contact Center Officer manages incoming and outgoing communications across multiple channels to assist members with account inquiries, transactions, and technical support. They also promote credit union products and services while ensuring compliance with internal policies and banking regulations.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
74
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page