Assistant Director

SUMMARY Responsible for the overall training, sales and operations of their assigned retail stores. This includes supporting their managers and employees in training, execution of day to day operations, ongoing professional development, and creating a Christ centered environment. They will oversee the hiring and developing of a qualified team, proper execution of Employee Handbook policies and procedures, hitting and exceeding sales goals, and assisting in store-level decision making and guidance to the Retail Managers and Production Managers, as needed. 

ESSENTIAL FUNCTIONS OF THE JOB 

1. Lead and equip team by being an example of “revealing Christ” to all staff, volunteers, donors, and customers. 

2. Set expectations and support management in the training of all team members. 

3. Coach and mentor managers on how to lead team members in daily devotions, weekly operations meetings, trainings and other team building exercises. 

4. Lead and train Retail Departments in the following:

            a. Proper handling of financials, including cash, checks, credit card statements, etc. 

             b. Oversee the accuracy of the Daily Reconciliation Sales Report, bank deposits, daily sales charts, category sales chart,            donations charts, etc. 

           c. Exceptional guest services and experience that ensures our shoppers will return. 

           d. Organized, clearly communicated and executed volunteer support. 

           e. Work with employees and managers to ensure the physical appearance of the stores is acceptable. This includes clean and organized displays, overall cleanliness, and visual attractiveness.

            f. Support Managers when customer service issues arise or when incident or accident reports arise, to ensure they are reported a and handled properly in a timely manner. 

g. Cultivate an atmosphere of teamwork and high levels of communication related to the relationship of the Processing Department.

 5. Lead and train the Processing Departments in the following: a. Proper handling of donations when they are received. b. Proper pricing that pushes and rises the price per piece to drive sales. c. Exceptional guest services and experience that ensures our donors know they are valued and appreciated. d. Ensure donors are being accurately and properly recorded to create point of contact and increase ability to communicate with them and track donations. e. Maintain a clean and visibly organized receiving area that welcomes donors and communicates we value the donations that we receive. f. Encourage and hold accountable the processing team to reach their daily and weekly production goals. I have read and understand the description and can perform the Essential Functions of the Job with or without accommodation. 

 SPIRITUAL GUIDELINES 

1. Practicing believer in the Lord Jesus Christ.

 2. Belief that the Bible is God’s true Word. 

3. Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity. 

LEADERSHIP SKILLS 

1. Ability to manage performance of employees at every level and coaching managers on how on performance management.

 2. Exceptional communication skills including coaching opportunities and handling sensitive conversations that may result in high emotions or adverse reactions. 

3. Strategic thinker who will take calculated risks while balancing caution in order to increase sales. 

4. Ability to set clear and concise goals for your team and hold them accountable for reaching those goals while also being able to analyze roadblocks and obstacles. 

5. Approachable and willing to listen to team and others at the director level in order to further support and grow department, stores and team members. 

6. Ability to recognize strengths in team members so as to ensure they are in the best position for both themselves and the stores.

 KNOWLEDGE, SKILLS AND ABILITIES 

1. Demonstrated leadership ability, organizational skills, and strong interpersonal skills. 

2. Ability to communicate effectively orally and in writing. 

3. Ability to maintain accurate information with a high degree of organizational skills and attention to detail. 

4. Ability to work as part of a team. 5. Ability to effectively adapt to change. 

6. Demonstrates a positive enthusiastic attitude. 

7. Can work independently. 

8. Can honor a high sense of confidentiality toward employee and employment matters of all kinds. 

9. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. 

10. Microsoft Office (or Google Apps), including word processing and spreadsheets. 

11. Email communications (including attachments). 

12. Ability to operate general office machines, copier, fax, printers, scanners.

 13. Ability to read (English), comprehend, analyze and interpret correspondence and memos. 

14. Ability to read and interpret documents such as policy/procedure manuals. 

15. Ability to read and define problems, collect data, establish facts and draw valid conclusions. 

16. Ability to interpret a variety of instructions furnished in written and oral form. 

PLANNING/ORGANIZING 

1. Must be detail-oriented and have solid organizational skills. 

2. Must be a problem solver and be able to work with a minimum of supervision and take initiative.

 3. Excellent time management skills 

4. Must possess a demonstrable level of skill and proficiency in planning so to meet established goals.