Apia Specialist

As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We want to help them protect their today and tomorrow and it makes us feel good helping them.

These are permanent part-time roles offering between 25 and 30 hours per week, with shifts available across a range of times.

Additionally, you will benefit from a 7-week, full-time onsite training program, ensuring you are fully equipped for success from day one. Following your training period, you will have the opportunity to work from home however, there is a mandatory requirement to work onsite 1 day per week. 

What you’ll do

• Take inbound calls regarding multiple insurance products
• Providing information on the products available and identifying the appropriate policy to meet the customers’ requirements
• Deliver a seamless customer experience on various insurance products that provide value to our customers

• Achieve customer sales and service targets set for all customer segments

   

What you’ll bring

• Exceptional customer service skills either face to face or over the phone
• Ability to connect with customers and lead great conversations to provide the right solutions
• Effective interpersonal and communication skills both written and verbal
• Problem solving and negotiation skills
• Good computer literacy and navigation skills with experience working with multiple systems
• Prior experience in sales or knowledge of the sales process is desirable

Shift & Hours 

We are recruiting for the following part-time shift options:

• Option 1: Sat, Tues, Wed, Thurs, Fri – 25 hours– start window on Sat 8.30am-12pm and weekdays 7.30am-10.30am
• Option 2: Sat, Tues, Wed, Thurs – 25 hours– start window on Sat 8.30am-12pm and weekdays 10am-1pm (1 vacancy)
• Option 3: Mon, Wed, Thurs, Fri – 30 hours– start window between 7.30am-10.30am 
• Option 4: Monday to Friday – 27.5 hours – start window 7.30am-10.30am

‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. You will also receive 100% loading after 12pm for Saturday shifts.

Training Period 

If successful, you will embark on a comprehensive 7-week full-time training program to set you up for success. Training is scheduled Monday to Friday from 8.30am – 4.30pm commencing Wednesday 30^th September. This will take place onsite at our Adelaide office.   

Work from home requirements

Given the hybrid nature of this role, having a suitable at home set up is cruitial. To be set up successfully, you will require the following equipment. Please note, whilst we embrace remote work options, there will still be a requirement to work onsite.

• Home phone line or VOIP connection
• Internet connection
• You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home.
• For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop.
• Ergonomic set up with desk and chair in a quiet, private space.

What we can offer you

At Suncorp, we offer benefits that support, empower and reward our people. Some of our perks include

• Competitive annual salary

• We will support you from day one with great training, formal learning, coaching and on-the-job development

• Join a supportive team who genuinely cares about their people

• Flexible work arrangements including hybrid working model

• Employee discounts and rewards across major Australian retailers including Myer, David Jones, Coles and Woolworths, plus discounts on Suncorp products and insurance for eligible permanent employees

• Study support for eligible employees

• 20 weeks paid parental leave for primary carers

• Wellness programs including discounted health insurance and gym memberships

Why Suncorp?

At Suncorp, our purpose is to build futures and protect what matters.

If you’re looking for a role where you can develop your skills, build a career and make a genuine difference to people’s lives, we’d love to hear from you.

Chase the sun. Apply online today.

If you require any support or adjustments to participate equitably in our recruitment process, we encourage yo