Junior IT Support Specialist (m/w/d) — Office Technology and XR

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WHAT WE ARE LOOKING FOR

You’ll join our technical team as the go-to person for everything related to office IT operations. From installing and configuring computers and software to setting up networks and supporting day-to-day technical needs across the office, you’ll keep our environment running smoothly. A special focus of this position is hands-on involvement with professional IT equipment and emerging XR technologies (VR, AR, and mixed reality systems). 

This role is designed for someone at the start of an IT career: a recent graduate or a career changer with hands-on IT experience. You’ll get real responsibility from the beginning, and a clear path toward IT administration. 

YOUR MISSION

• Install, configure, and maintain desktop and laptop computers, peripherals, and related hardware 
• Set up and troubleshoot software applications, operating systems, and user accounts 
• Assist with network setup, cabling, Wi-Fi, and basic connectivity issues 
• Provide first-line technical support to office staff for hardware, software, and connectivity problems 
• Support the setup, maintenance, and testing of XR equipment (VR headsets, AR devices, tracking systems, and related software) 
• Help manage inventory of IT assets and keep technical documentation up to date 
• Participate in office moves, new workstation deployments, and technology upgrades 
• Collaborate with the broader technical team on continuous improvement of office IT systems 

YOUR PROFILE

• A reliable, organized way of working 
• A working knowledge of computer hardware, Windows, and macOS 
• Familiarity with common office software and user account basics 
• A willingness to learn networking fundamentals, structured troubleshooting, and XR system setup 
• Clear communication in German and English, and a service-minded approach to helping colleagues 
• The ability to handle routine tasks independently and to ask for guidance when something is new 
• Comfort with the physical side of the job: moving and mounting workstations, running cables, and occasional deployments outside core hours 

• Exposure to IT asset and device management, for example Microsoft Intune, Jira, Active Directory, or similar tools — through coursework, an internship, or your own projects 
• An interest in structured IT operations: asset inventories, ticketing workflows, and documentation standards 
• Personal experience building PCs, setting up home networks, or working with VR or AR devices 
• Coursework, certifications, or self-taught knowledge in IT support, networking, or immersive technology 
• Basic scripting, for example PowerShell or Bash 

WHAT YOU GET

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About us

Hololight is the leading provider of enterprise software, infrastructure, and streaming technology for Augmented and Virtual Reality (XR). The company’s Hololight Hub XR streaming platform enables the secure, seamless, and scalable management and deployment of AR and VR applications. Complemented by proprietary XR streaming technology and an engineering-focused XR application, Hololight helps companies optimize product development, manufacturing, training, and more. Founded in 2015, Hololight serves the global market from offices in Germany, Austria, and the United States.

Join us and be part of empowering people to seamlessly create, build and operate with XR!