Night Manager

Company Description 

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! 

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.  

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. 

Whatever your role, we're all here to make the customer experience as unforgettable as possible.  

Our mission: to bring little moments of happiness to people. 

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. 

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 

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Our commitment to diversity and inclusion:  

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.  

Join the lively team at Mama Shelter Cape Town as our Night Manager! 🌙✨ You’ll be the guardian of the night, ensuring everything runs smoothly while our guests enjoy a cozy, peaceful stay. Let’s make the nighttime magical together! 🌙✨🏨 

THE MISSION?

• 🌙 Nighttime Leader: Take charge of the hotel during overnight hours, ensuring seamless operations across all departments.
• 🤝 Guest Experience Champion: Deliver exceptional guest service, handle escalated concerns, and create memorable experiences for our guests.
• 👥 Team Coach: Lead and support the night team, ensuring everyone is motivated, engaged, and delivering Mama-style hospitality.
• 🛠️ Decision Maker: Act as the manager on duty, confidently handling unexpected situations and making operational decisions when needed.
• 🛡️ Safety & Security Guardian: Oversee hotel safety, security procedures, and emergency responses to ensure a secure environment for guests and staff.
• 📋 Operational Expert: Monitor daily operations, coordinate between departments, and ensure all standards and procedures are maintained throughout the night.
• 📢 Communication Bridge: Prepare detailed handovers and collaborate closely with department leaders to ensure a smooth transition into the day shift.
• 📈 Performance Driver: Identify opportunities to improve service, efficiency, and guest satisfaction while maintaining Mama Shelter's unique energy and standards

Ready to light up the night at Mama Shelter Cape Town? We can't wait to hear from you! Let’s create magical nighttime moments together! 🌙✨ 

MADE FOR YOU? ONLY IF...

• Previous experience as a Night Manager, Duty Manager, Front Office Supervisor, or in a similar hotel leadership role. 🌙🏨
• Strong knowledge of hotel operations, guest service standards, and overnight hotel procedures. ⭐
• Experience handling guest escalations, operational incidents, and unexpected challenges with confidence and professionalism. 💪
• Familiarity with hotel PMS systems and night audit procedures. 💻📊
• Excellent communication and leadership skills, with the ability to inspire and support a team. 🗣️🤝
• Ability to work independently, take ownership, and make sound decisions during overnight shifts. 🎯
• A positive, approachable attitude that helps both guests and colleagues feel supported and welcome. 😊✨
• A passion for hospitality and creating memorable.

YOUR LITTLE EXTRAS: 

• You're a natural problem solver: You don't just identify challenges; you find solutions that keep guests happy and operations running smoothly. 🛠️✨
• You love developing people: You enjoy coaching, supporting, and bringing out the best in your teammates. 🌱👥
• You understand the bigger picture: You can balance guest satisfaction, operational excellence, and business needs all at once. 📈🏨
• You're adaptable and flexible: No two nights are ever the same, and you're ready for whatever comes your way. 🌙🚀
• You take pride in creating memorable experiences: You know that great hospitality doesn't sleep, and neither does your commitment to our guests. ✨🤝

We’re sure you know the beat🎶: 

• 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm. 
• Chorus: After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position) 
• Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.