Automotive Warranty Administrator

Description

Join a team where your success matters! At Lou Bachrodt, a trusted family-owned business, our greatest competitive edge is simple: HIRING GREAT PEOPLE. Are you ready to thrive in a fast-paced environment that truly rewards your effort? Do you want to be part of a high-energy team that’s breaking records—and having a blast while doing it? We believe that the strength of our company is built on developing the character, confidence, and success of each individual. Join our family at Lou Bachrodt Chevrolet in South Florida, where we offer a supportive team environment, top-tier benefits, and continuous training and growth opportunities. We offer a supportive environment where everyone is empowered to thrive, collaborate, and make a real difference. It’s this dedication that sets us apart and shines through in everything we do.

Description:

The Warranty Administrator prepares, records, and reconciles warranty claims and submits them to the factory and to distributors for defective parts.

Duties:

• Receive cash, checks and credit card payments from customers and record the amount received.
• Compute or recompute the customer’s bill using the dealership’s computer system.
• Work with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
• Refer customers who have additional questions (e.g., questions about their repair order) to the service advisor or other appropriate individual.
• Assist service and parts customers as needed. Be able to back up repair order invoice clerk and rental agent as needed.
• Maintain Service Department Filing as needed.
• Assist all Co-Workers, Managers, Sales Persons, Service Advisors,Vendors, Factories and customers with the information they need promptly and accurately.
• Must be cooperative, courteous, helpful and pleasant to assure an efficient and smooth processing of transactions in a non-hostile working environment.
• Other duties as assigned by Management.  
• Must follow Company safety policies and practices, and immediately report any and all accidents to a Manager or Supervisor.
• File pre-invoiced ROs, active ROs and paid copies.
• Verify and adjust customer pay portion of warranty tickets.
• Close tickets, proof read ROs, and report discrepancy
• Process warranty claims. Verify criteria required by factory or distributor.
• Prepare CSI documents.
• Follow up with the factory and distributors regarding unpaid claims.
• File sales documents after they are posted and the commission is paid.
• Reconcile flooring interest statements.
• Reconcile selected vendor accounts.
• Serve as telephone operator backup

Requirements

• Must have 2+ years experience.
• Ability to read and comprehend instructions and information.
• Some knowledge of automotive parts.
• Two years of experience in a general office position.
• High school diploma or GED.
• Proficiency in Microsoft Office products, specifically Excel.
• Ability to communicate effectively orally and in writing.