JOB DETAILS
Ticket Seller - Part Time
CompanyGwinnett Convention and Visitors Bureau Inc
LocationDuluth
Work ModeOn Site
PostedAugust 24, 2026
About The Company
Gwinnett County is located just 30 minutes northeast of Atlanta, GA. Explore Gwinnett Tourism & Film is Gwinnett County’s official tourism and film office and is dedicated to strengthening Gwinnett County’s economy by marketing the county as a destination for conventions, sporting events, meetings and leisure travel through sales, marketing and promotion.
Our newest initiatives include the FLOCK safety camera program and Gwinnett Creativity Fund, a grant program supporting local arts initiatives.
Explore Gwinnett can help you with booking discounted hotel room blocks in Gwinnett for conventions, corporate meetings, public events, family reunions, religious events, weddings and more. We offer FREE welcome bags when you book group hotel blocks through us!
About the Role
Description
Under general supervision of the Ticket Office Coordinator, responsible for processing ticket sales on facility’s ticketing system, troubleshooting any patron entry issues, and providing excellent customer service.
Requirements
Include the following. Other duties may be assigned.
- Sell tickets to all events at the facility, including the Arena.
- Process single ticket sales at the ticket office and assist with group sales when requested.
- Answer questions concerning event schedules, event prices, and ticket policies.
- Balance all applicable transactions for the date of service and complete all necessary reports before departure.
- Reconcile cash and all monies, checks, vouchers, coupons, or credit cards received during daily sales.
- Research and troubleshoot ticketing transactions as needed to assist patrons with their entry to events.
- Work extended and/or irregular hours including nights, weekends and holidays as needed.
Skills and Abilities
Position requires the ability to:
- Demonstrate exceptional skills in customer relations, communications and problem solving.
- Calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.
- Operate computerized ticketing system and personal computer using Windows and Microsoft Office software.
- Operate portable radio and standard office equipment.
- Follow oral and written instructions and communicate effectively with other in both oral and written form.
- Work effectively under pressure and/or stringent schedule and produce accurate results.
- Work as a team member as well as independently, exercising judgment and initiative.
- Maintain an effective working relationship with clients, guests, employees, and others encountered in the course of employment.
- Remain flexible and adjust to situations as they occur.
Education and Experience
- High school diploma or G.E.D. and one to three months related experience and/or training; or an equivalent combination of education and experience.
- Bilingual in English/Spanish is a plus.
- Event ticketing experience is a plus.
Key Skills
Customer serviceCash handlingProblem solvingCommunicationMathematical computationsTicketing systemsWindowsMicrosoft OfficeData entryFinancial reconciliationTeamworkTime management
Categories
Customer Service & SupportRetailAdministrativeSports & Recreation
Job Information
📋Core Responsibilities
Responsible for processing ticket sales, troubleshooting patron entry issues, and providing excellent customer service at the facility. Duties include balancing transactions, reconciling cash, and assisting with event schedules and policies.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
23
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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