Counter Server

Description

About Heritage Companies

Heritage Restaurant Group is part of New Mexico’s largest locally owned hospitality company, uniting chef-driven restaurants, inventive culinary concepts, and the dynamic spirit of destinations like Sawmill Market, Park Square Market, The Smoky Note and the soon to open Santa Fe Food Market. We create experiences rooted in authenticity, exceptional service, and community pride while celebrating culture through food and genuine hospitality. If you lead with heart and passion for service, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a Counter Server who understands that every guest interaction contributes to the overall energy and success of the food hall. This role matters because it sits at the front line of the guest experience, where speed, accuracy, and genuine hospitality come together in real time. In a dynamic, market-style environment, the Counter Server helps create a seamless flow between vendors, guests, and service, ensuring each order is delivered with consistency and care. Through strong attention to detail, a positive attitude, and the ability to thrive in a fast-paced setting, this role plays a key part in shaping a welcoming atmosphere, driving guest satisfaction, and encouraging guests to return.

What You’ll Do

• Maintain a high level of positive and professional interaction with guests, coworkers, and vendors
• Greet guests promptly and provide a welcoming, high-energy first impression
• Take food and beverage orders accurately while guiding guests through menu options and offerings
• Prepare and assemble food items according to established recipes, portioning, and presentation standards
• Operate point-of-sale (POS) systems efficiently and handle cash and card transactions accurately
• Ensure timely and accurate order fulfillment in a fast-paced, high-volume environment
• Maintain cleanliness and organization of the counter, prep areas, and service stations at all times
• Restock ingredients, packaging, and supplies to support continuous service flow
• Follow all food safety, sanitation, and health department regulations consistently
• Communicate effectively with kitchen and team members to ensure smooth operations
• Monitor guest needs in the dining area and provide support as needed
• Assist with opening and closing duties including setup, breakdown, and cleaning tasks
• Uphold company standards and contribute to a cohesive, high-quality food hall experience
• Performs other related duties as assigned.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail!
• Free employee parking!
• Growth and development opportunities!
• Supportive, people-first culture rooted in New Mexico pride and community!

Requirements

• Strong guest service and communication skills with a friendly and approachable demeanor
• Ability to multitask and remain organized in a fast-paced setting
• Basic math skills and comfort handling transactions
• Ability to follow recipes, procedures, and safety standards with consistency
• Team-oriented mindset with a willingness to support others as needed
• High school diploma or equivalent preferred
• Previous experience in food service, fast casual, coffee shop, or hospitality environment preferred
• Experience working in high-volume or quick-service environments is a plus
• Current New Mexico Food Handler Certification required.
• Ability to stand for extended periods and lift, carry, push, and pull 30+ pounds.
• Flexible availability including nights, weekends, and holidays.