Service Advisor

Description

Redwood City, CA | Land Rover | Luxury European brand | Service Advisor | Sales and hospitality backgrounds welcome | No automotive experience required | Peninsula | Bay Area | Veterans encouraged to apply | $50,000 - $120,000+ OTE

Strong candidates have come from luxury hospitality, high-end retail, financial services, and client-facing roles of all kinds.

IS THIS YOU?

• You have a proven track record in sales, hospitality, or a guest-facing role -- you know how to build trust quickly, communicate clearly, and follow through every time

• You're professional, organized, and composed under pressure -- the kind of person guests remember and come back for

• You're ready to bring your people skills to a Land Rover service operation on the Peninsula where your care for guests translates directly into a high-earning career

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Land Rover Redwood City serves a loyal, passionate guest base in the heart of the Peninsula -- a market of engaged Land Rover enthusiasts who depend on a service advisor who listens, communicates clearly, and follows through without exception. Automotive experience is preferred but not required. What is required is a background in sales, hospitality, or guest-facing work -- and the professionalism to represent a world-class adventure brand at every touchpoint.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery

• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a white-glove pickup and delivery experience consistent with the Land Rover brand standard

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• Represent Land Rover Redwood City with the professionalism and genuine hospitality the brand and its guests expect

WHAT WE'RE LOOKING FOR

• Experience in sales, hospitality, or a guest-facing role -- required. This is the foundation we hire for and it is non-negotiable

• Automotive service advisor experience preferred -- candidates from luxury hospitality, high-end retail, and other professional client-facing backgrounds are strongly encouraged to apply

• Polished, professional communicator -- Land Rover guests are discerning and they expect an advisor who matches their standard

• Highly organized with strong attention to detail -- accurate estimates, realistic timelines, and disciplined follow-through are non-negotiable

• Self-motivated with a genuine drive to serve people well and grow your earnings

• Comfortable learning DMS platforms and Land Rover service processes -- we'll train you on the brand

• Valid driver's license with a clean driving record

• A genuine hospitality mindset -- every guest interaction reflects the Land Rover standard and you take that seriously

WHAT WE OFFER

• OTE of $50,000 - $120,000+ annually

• Paid Land Rover manufacturer and product training -- we'll build your brand knowledge from the ground up

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard

• Employee vehicle purchase and service discounts

• A high-performing team at one of the Peninsula's most established luxury import dealerships

WHY LAND ROVER REDWOOD CITY

• Land Rover is a passionately followed luxury brand -- guests here are enthusiasts who reward advisors who take their vehicles and their time seriously

• Redwood City is at the heart of the Peninsula -- a strong, growing market with a loyal Land Rover ownership base and real earning potential for a motivated advisor

• We invest in developing advisors from outside automotive -- the training is structured, the support is real, and the earning potential grows with your expertise and guest relationships

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest

• Leadership that invests in your development and gives you the tools to represent one of the world's great adventure brands with confidence

Land Rover Redwood City is a store where a guest-facing professional with the right background can step into a high-earning advisory career. The training is there, the brand opens doors, and the Peninsula market rewards advisors who show up prepared, communicate clearly, and never leave a guest wondering.

If you have the guest-facing experience, the professional presence, and the drive to build a career at one of the Peninsula's most recognized luxury brands -- we'd like to meet you.