JOB DETAILS
Reservation Executive
CompanyAccorHotel
LocationUdaipur
Work ModeOn Site
PostedAugust 25, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
- Handle room reservations through phone, email, hotel website, and online travel agencies (OTAs).
- Check room availability, rates, room types, and booking restrictions.
- Create, modify, confirm, and cancel reservations accurately.
- Communicate hotel rates, packages, facilities, policies, and special offers to guests.
- Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding room availability and guest requirements.
- Maintain accurate reservation records in the hotel PMS.
- Follow up on tentative bookings and ensure timely confirmation.
- Handle guest requests such as early check-in, late check-out, room preferences, and special occasions.
- Process advance deposits and coordinate payment-related requirements as per hotel policy.
- Monitor no-shows, cancellations, amendments, and overbooking situations.
- Promote room upgrades and additional hotel services where appropriate.
- Prepare reservation reports and maintain proper documentation.
- Ensure professional handling of guest complaints and reservation-related issues.
- Follow hotel SOPs and maintain high standards of guest service.
Qualifications
- Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
- 1–3 years of experience in hotel reservations, front office, or guest relations preferred.
- Knowledge of hotel PMS/reservation systems such as Opera or similar software.
- Familiarity with OTA platforms such as Booking.com, Expedia, Agoda, etc.
- Good verbal and written communication skills.
- Strong customer-service and interpersonal skills.
- Good knowledge of MS Office and basic computer operations.
- Ability to handle multiple bookings and work under pressure.
- Strong attention to detail and problem-solving skills.
- Willingness to work in shifts, weekends, and holidays as required by hotel operations.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Key Skills
Hotel PMSOperaOTA platformsBooking.comExpediaAgodaCustomer serviceCommunication skillsMS OfficeProblem-solvingAttention to detailReservation managementFront office operationsRevenue management coordination
Categories
HospitalityCustomer Service & SupportSalesAdministrative
Job Information
📋Core Responsibilities
Manage room reservations across multiple channels including phone, email, and OTAs while maintaining accurate records in the hotel PMS. Coordinate with internal departments such as Front Office, Sales, and Housekeeping to ensure seamless guest experiences and resolve reservation-related issues.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
101755
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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