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JOB DETAILS

Teller and Customer Service Officer roles available- Southwest Sydney Suburbs

CompanyWestpac Group
LocationSydney
Work ModeOn Site
PostedAugust 25, 2026
About The Company
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID'​ biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority. We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn’t mean a change of employer at Westpac Group. We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow. Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
About the Role
  • MULTIPLE permanent full and part-time opportunities available across our South-western suburbs branches
  • Be a part of our ambition to be our customers’ #1 bank and partner through life
  • Genuine opportunity to begin a long-lasting career with Westpac or St George bank
  • Working hours 34.5 to 38 hours per week and must be able to work every Saturday

Create your best future and join Westpac as a Teller or Customer Service Officer at one of our branches across South-western Sydney suburbs, including but not limited to Carnes Hill, Macarthur Square, and Revesby!

As a Teller, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!

  • Assist customers with banking transactions including cash deposits and withdrawals
  • Maintain accurate cash handling and ensure end-of-day balancing
  • Educate customers on digital platforms such as online banking and our award-winning mobile app 
  • Identify opportunities to improve customers’ financial wellbeing through tailored solutions
  • Ensure compliance with regulatory requirements and internal policies

We have multiple roles available with shifts varying from 34.5 to 38 hours per weeks, and you must be able to work every Saturday.

What do I need?

  • Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
  • Resilience, with an ability to remain calm and composed whilst managing challenging situations
  • Comfortable in working towards sales / referral targets and calling customers over the phone
  • Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
  • An energetic personality coupled with a genuine passion for helping people!
  • The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac Group, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us! 

Why join us?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
  • A variety of leave options including Culture, Lifestyle and Wellbeing leave
  • Tailored learning and development opportunities to help your grow your career within the bank
  • Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

 

Create your future today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.


 
We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.
Key Skills
Customer serviceSalesCash handlingFinancial transactionsResilienceCommunicationNumerical capabilityDigital literacyProblem solvingRelationship management
Categories
Customer Service & SupportFinance & AccountingRetailSales
Benefits
Special offers on banking productsDiscounts from top brandsEmployee-only mortgage ratesCulture leaveLifestyle leaveWellbeing leaveLearning and development opportunitiesVolunteering initiatives
Job Information
📋Core Responsibilities
The Teller and Customer Service Officer will act as the first point of contact for branch customers, assisting with transactions and cash handling. They will also identify customer needs to provide tailored financial solutions and promote digital banking platforms.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
15028
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
38 hours
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