Customer Success Specialist

Description

For more than 30 years, Omni CleanAir has protected people by improving the air they breathe. Now we’re looking for a Customer Success Specialist to help bring that mission to more customers than ever.

As a Customer Success Specialist at Omni CleanAir, you will play a crucial role in ensuring satisfaction and success of our customers and authorized resellers by supporting our multi-channel go-to-market including our e-commerce online store. You'll be responsible for building strong relationships, providing expert guidance, and delivering outstanding support to enhance the overall customer experience. Using your exceptional customer service skills, you will drive impact from pre-sale support through order fulfillment and ultimately customer satisfaction and success. This role is ideal for someone with excellent communication and problem-solving skills.

Our Culture: The Silver Falls Way

Culture isn’t something we bolted on, it’s how we work. We call it The Silver Falls Way, five values that guide everything we do: Purpose, People, Truth, Humility, and Possibility. Our culture is what sets us apart: it’s how we attract people who care, keep them for the long term, and turn that commitment into better products and better outcomes for our customers. In practice, that means we invest in our people, empowering them to think big, take risks, and grow into their full potential, and we expect honesty and candor from everyone, ourselves included. Are you energized by ownership, continuous improvement, and the chance to leave something better than you found it? If so, you’ll find a place that hears your ideas, supports your growth, and gives your work visible impact.

Key Responsibilities:

• Develop detailed understanding of the Omni CleanAir portfolio of products to effectively educate and guide customers.
• Build and nurture strong relationships with customers to understand their needs and goals.
• Support the commercial team in expanding distribution and feet on the street through partnerships.
• Participate in pre-sales activities, including product demonstrations and answering customer queries.
• Data and order entry, invoicing and sales operations reporting, with a sense of timeliness and ensuring the highest-level of accuracy.
• Work closely with the technical support team to ensure timely resolution of technical challenges.
• Gather feedback from customers regarding their experiences and relay insights to internal teams for continuous improvement.
• Proactively identify areas for process optimization to enhance the overall customer journey.

Requirements

Basic Qualifications:

• High school diploma/GED. Associates degree or higher preferred.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficiency in Microsoft Office
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Optimistic, problem-solving mindset.

Preferred Qualifications:

• Experience with CRM software such as Salesforce.com, Zoho CRM or equivalent.
• Previous experience in an outbound call center or related sales, customer success, account management or similar position.
• Physical Requirements and Working Conditions:
• Being physically present and available at our Monroe location.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Location: You’ll work from our Monroe, WA headquarters every workday. Our work is hands-on. We solve real manufacturing and operational challenges together and stay close to what our customers need, in real time, and we’ve found that happens best when we’re in the same building. Being in person is core to how we move quickly, serve our customers well, and stay connected as a team.

Compensation & Benefits

In addition to competitive pay, we offer a comprehensive benefits package to support the health and wellbeing of our employees.

Benefits Include:

• Paid holidays and paid time off
• Medical, dental, and vision coverage (with employer contribution to each)
• Simple IRA with 3% employer match
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Life Insurance and AD&D plans
• ORCA Passport benefit for new hires

About Omni CleanAir

At Omni CleanAir, we are dedicated to protecting people by improving the air they breathe. For more than 30 years, we have designed and manufactured advanced air purification solutions used in mission-critical environments worldwide — including healthcare, construction, manufacturing, and emergency response.

Our commercial-grade technologies remove hazardous airborne particles to help create safer workplaces and healthier communities. Trusted by professionals across industries, Omni CleanAir is committed to delivering reliable solutions when air quality matters most.

About Silver Falls Capital

Silver Falls Capital, LLC, is a private investment company that is focused on the acquisition and successful operation of businesses for the long term. With decades of hands-on experience running and improving businesses, we bring leadership, business acumen and investments to help companies and their teams achieve full potential. Learn more here: https://www.silverfallscapital.com/

Silver Falls Capital and its portfolio companies are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, ancestry, age (40 or older), disability, genetic information, marital status, veteran or military status, or any other status protected by applicable law.

If you need a reasonable accommodation to participate in the application or interview process, please contact us at RecruitingSupport@silverfallscapital.com so we can work with you to meet your needs.

Compliance Notice

We strive to keep all job postings accurate and compliant with State requirements. If you believe this posting does not meet compliance standards, please contact us at RecruitingSupport@silverfallscapital.com.