Billing Specialist - Propane

Propane Billing Specialist

Arcadia, Florida 

Palmdale Oil currently operates in more than 50 counties across Florida and provides a wide range of tailored commercial fuel and lubricant solutions to customers in the agricultural, industrial, construction, marine, and government sectors. Operating out of 15 locations statewide, the company is a leader in the industry in the procurement and sale of gasoline, diesel, biodiesel, propane, commercial and industrial lubricants, and chemicals that are used across a diverse set of end markets.

Palmdale Oi is seeking a Billing Specialist in the Propane Department to support the daily financial operations related to propane delivery and customer account management. This position is responsible for ensuring accurate billing, payment processing, and reconciliation of propane delivery routes, while maintaining high levels of customer service and data integrity. The ideal candidate will have strong attention to detail, a commitment to accuracy, and the ability to resolve issues efficiently in a fast-paced environment

Key Responsibilities:

• Accurately bill and reconcile daily propane delivery routes posted by drivers.
• Investigate and resolve any discrepancies in propane reconciliation, including gains or losses.
• Process customer payments and invoices in a timely and efficient manner.
• Handle in-person customer payments, ensuring proper processing, documentation, and customer service.
• Maintain accurate customer account records, ensuring data integrity and confidentiality.
• Resolve billing disputes professionally, aiming for mutually satisfactory outcomes between the company and customers.
• Process credit card transactions, including posting payments to accounts and logging all activity appropriately.
• Provide high-level customer account management by maintaining current and accurate account information.
• Collaborate with Customer Service Center staff to verify and correct billing entries when discrepancies arise.

Required Qualifications:

The required skills for this position are:

• 2+ years of billing experience in a high-volume environment
• Detailed oriented
• Exceptional customer services skills
• Positive and professional demeanor
• Excellent verbal and written skills
• Proficient in Microsoft Suite
• Stable work history

Benefits:

 Our employees and their well-being are important to us.  We offer a comprehensive and valued benefits package to fit the individual needs of each employee and their family.  Some of the benefits we offer include the following:

Health Plans:

• Medical
• Dental
• Vision
• Life
• Disability
• Supplemental Benefits

Money Overall Management:

• 401(K) Retirement Savings Plan with Company match

Work Life Balance:

• Paid Time Off
• Paid Holiday

Career:

• Competitive compensation 
• Employee Referral Bonus
• On Job Training

An Equal Opportunity Employer/Vet/Disability