Direct Services Coordinator (NOC Shift)

Direct Services Coordinator (DSC): NOC Shift 

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring.

The primary role of the DSC is to actively support program activities and participants’ housing goals, maintain a safe and clean environment for all shelter guests. Additionally, DSCs remain vigilant and available to handle all emergencies that may arise. NOC Shift DSCs will be responsible for patrolling the Housing Matters’ campus shelters during NOC shift hours. 

Hours and Benefits:

DSC NOC is a full-time, hourly, non-exempt position, eligible for medical, dental, vision, 403b, and our generous PTO plan.

Regular Schedule: 

Benefits Summary:

• 6 Medical plans to choose from (100% employee coverage on select plans)
• Dental - 100% employee coverage
• Vision - 100% employee coverage
• Life insurance (UNUM) - 100% employee coverage
• Chiropractic and Acupuncture (for those who elect medical insurance) – On select plans
• 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
• Employee Assistance Program (EAP) and Travel Assistance
• PTO, 1 paid floating holiday, 9 paid holidays

Starting Wages (Offer is Dependent on Experience)

Regular Rate: 

$25.00 $25.75 $26.52 $27.32 $28.14 $28.98

Preferred Experience/ Education Requirements:

• High school diploma or GED completion
• Bilingual English and Spanish speaking preferred
• EMT certification is a plus

Special Requirements:

• CPR and First Aid certification required
• In possession of a valid California Driver’s License and a clean driving record
• Ability to work independently and with little supervision

Thorough knowledge of:

• Barriers to housing for people experiencing homelessness
• De-escalation techniques
• Multitasking in a fast-paced environment
• Radio communication
• Sanitation techniques

Typical Job Duties:

• Maintaining a safe, secure, and clean environment
• Be available to answer questions and problem-solve with shelter guests
• Distribute meals during designated mealtimes and provide supplies as needed
• Understand and apply housing first and harm reduction strategies
• Maintain and role model professional boundaries at all times
• Respond appropriately to potential encounters using de‐escalation techniques
• Call upon community resources for assistance when appropriate
• Maintain quiet hours and visitor policy 
• Communicate with staff via email or during shift handoffs
• When appropriate, complete Incident Reports under policy guidelines
• Review and maintain accurate documentation during shifts
• Provide support to staff and community organizations during program activities
• Attend staff and agency trainings and meetings as required
• Other duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer