Service Stylist Supervisor 客服大使主管- The Langham, Shanghai, Xintiandi

The Service Stylist position is a brand icon for the Langham Hotel. The Service Stylist must be highly visible in the lobby and enhance the guest experience by offering service with poise when interacting with guests in the lobby and front office areas.

宾客大使是朗廷酒店的品牌标志.宾客服务大使必须在酒店大堂以及前厅区域向宾客提供服务并取得沟通和交流从而提升宾客的入住体验.

PRINCIPAL RESPONSIBILITIES 主要职责

1. The Service Stylist must be outfitted in a unique uniform that is well designed and chic and contains elements of pink to make them easily identifiable to the hotel guests.

   宾客服务大使必须身着精心设计,美观并结合粉色元素的统一制服从而能便于宾客识别.

2. Must be in the lobby and front office areas during their shift.

   必须在工作班次中服务于酒店大堂和前厅区域.

3. Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information.

   拥有清晰的酒店产品知识从而推销酒店更好房型及其他酒店产品.其中必须包括酒店房态,餐饮设施,水疗中心,健身中心,每日宴会以及相关周边信息.

4. Welcome and farewell guests from the lobby.

   在酒店大堂欢迎及欢送宾客.

5. Greet and acknowledge guests that are waiting in the lobby.

   与在大堂等候的客人打招呼并作出相应反应.

6. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.

   预先估计宾客的需要并用殷切有理的态度处理宾客的需求.

7. Escort guests upon arrival to front desk and introduce by name to front desk colleague..

   引领未入住宾客去前台并向前台接待员介绍宾客的名字.

8. Service Stylists must be able to talk to guests should they be waiting in a queue to check in or check out.

   宾客服务大使必须与排队等候入住或结帐的宾客交流.

9. Listen to guests requests with warmth, care and empathy and where necessary show guests to particular service areas for more information or action.

   充满热情,关怀及感同深受地聆听宾客的需求,在有必要的情况下带领宾客去相关服务区域从而获得更多的信息或行动.

10. Recognize return guests and VIP’s in the hotel.

    认识酒店的再次入住宾客和VIP客人.

11. Service Stylists should never be behind the front desk.

    宾客服务大使必须不于前台内工作.

12. Attend daily shift briefing and be fully aware of the on-day room’s situation. 

    参加每日例会并清楚了解当日房态的情况.

13. Be knowledgeable on the brilliant program.

    熟知朗廷卓逸会内容.

14. Service Stylists may be required to participate in the Change of the Day ritual at 7.05 pm each day.

    宾客服务大使同时也将参与每日19：05日期转换的仪式

15. Be aware of their responsibilities in the event of an emergency situation.

    清楚知道在紧急事件中所应承担的职责.

16. Service Stylists must perform other duties as assigned by their supervisors or managers.

    宾客服务大使必须履行主管或者经理安排的其他工作职责.

17. Drive the Brilliant program to attain set targets and ensure the guests receive the required recognition and benefits for their membership level. Relevant colleagues in Front Office should be certified as Brilliant ambassadors and all guest facing colleagues must be aware of the benefits and joining requirements of the program 

    推进朗廷卓逸会项目从而达到设订的目标并确保宾客依照他们的会员级别获得相应的会员礼遇. 所有前厅同事都应通过朗廷卓逸会的考核并成为大使，所有对客同事都必须了解会员的礼遇及人会条件。

18. Attend assigned training sessions on time and as scheduled.

    准时参加已安排的培训课程.

19. Ensure attendance to work is on time as scheduled.

    确保按照预先安排的班次准时上岗工作.

20. Perform any duties assigned by the Management deemed necessary. 

    执行任何管理层委托的工作。

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/shanghai/