JOB DETAILS
Reservations Agent 订房部文员 - The Langham, Shanghai, Xintiandi
CompanyLangham Hotel
LocationChina
Work ModeOn Site
PostedAugust 26, 2026
About The Company
A wholly-owned subsidiary of Great Eagle Holdings Limited, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories.
With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.
About the Role
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Located in the heart of the vibrant Xintiandi, our hotel is the perfect base for your Shanghai adventure. We're just a stone's throw away from Huai Hai Road, a retail utopia. But if you prefer somewhere more exciting, spice up your itinerary with these modern marvels and historic gems!
Renowned for its legendary hospitality, The Langham, Shanghai, Xintiandi promises a sophisticated getaway in the heart of the city’s entertainment hub.
PRINCIPAL RESPONSIBILITIES 主要职责
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Located in the heart of the vibrant Xintiandi, our hotel is the perfect base for your Shanghai adventure. We're just a stone's throw away from Huai Hai Road, a retail utopia. But if you prefer somewhere more exciting, spice up your itinerary with these modern marvels and historic gems!
Renowned for its legendary hospitality, The Langham, Shanghai, Xintiandi promises a sophisticated getaway in the heart of the city’s entertainment hub.
PRINCIPAL RESPONSIBILITIES 主要职责
With proper telephone etiquette, answer all incoming calls within 3 rings with a smiling tone of voice
使用恰当的电话礼仪，以微笑的态度在3声铃响前接听电话
Handle all faxes and email in regards to reservations and reply in a timely manner
处理所有与预订有关的传真和电子邮件，并适时回复
Accepts reservations according to the room situation and availability
根据客房情况和是否可用接受预订
Know the product well including facilities, packages, promotions daily events and activities.
充分了解酒店产品包括：酒店设施，套餐，每日促销活动
Carry out further duties as and when required or assigned by Reservations Supervisor
在需要时履行其他预订主管要求的职责
REQUIREMENTS 职位要求
1.Experience 经验
Relevant hotel experience is preferable
相关酒店工作经验为宜
2.Job Skill / Knowledge 工作技能 / 知识
Familiar with reservations tasks
Dynamic team players
Outgoing personality
Good communication & interpersonal skills
Knowledge in SEP system is preferable
3.Computer Knowledge 电脑知识
Knowledge of MS office software
4.Language Proficiency 语言能力
Good written & spoken in English
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/shanghai/
Key Skills
Telephone etiquetteCustomer serviceReservation managementCommunication skillsInterpersonal skillsMS OfficeProduct knowledgeTeamwork
Categories
HospitalityCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Reservations Agent is responsible for handling incoming calls, emails, and faxes regarding room bookings with professional etiquette. They must maintain up-to-date knowledge of hotel facilities, promotions, and packages to assist guests effectively.
📋Job Type
全职
📊Experience Level
0-2
💼Company Size
2465
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page