JOB DETAILS
Customer Service Expert - German Speaking
CompanyBosch Group
LocationLiverpool
Work ModeOn Site
PostedAugust 26, 2026
About The Company
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
About the Role
Company Description
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch.
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Job Description
To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multi-purpose 4x4 brand.
Your Responsibilities:
- Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and potentially social media
- Engaging with customers to gain a full personal understanding of their requirements
- Covering an expanding scope of services to support customers across the full customer journey
- Managing customer interactions involving stakeholders from the partner network
- Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life
- Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
- Providing feedback for ongoing improvement of processes
Qualifications
- Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
- A passion for 4x4 in combination with a customer-centric mindset
- Excellent verbal and written communication skills in German as well as in English.
- Strong communication skills with the ability to tailor information to individual customer needs
- Good social and interpersonal skills
- Good listening and problem-solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
- Enjoys working in a start-up environment with dynamic changes to the process landscape
- Team player with a positive approach and drive to take responsibility for resolution of customer issues
- Experience in using CRM tools and MS Office applications
Additional Information
Working a shift rota within the Operational Hours: Monday – Friday 8.00am – 4.00pm
Your future job location offers you:
- Flexible work time options, hybrid home/office based working options, benefits and services,
- Employee discounts, room for creativity and centrally city based location.
Key Skills
Customer serviceAutomotive industry knowledgeGerman languageEnglish languageCommunication skillsProblem-solvingCRM toolsMS OfficeSales through serviceInterpersonal skillsAttention to detailRelationship buildingEmpathyTeamwork
Categories
Customer Service & SupportSales
Benefits
Flexible work time optionsHybrid home/office based working optionsEmployee discounts
Job Information
📋Core Responsibilities
Provide personalized customer experiences across multiple channels including phone, email, and chat to support the automotive brand journey. Manage customer interactions and provide feedback to improve processes while ensuring key performance indicators are met.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
168949
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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